baggage delivery issue

GetHuman972851's customer service issue with Lufthansa from August 2018

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The issue in GetHuman972851's own words
Baggage delivery issue in Berlin. **There are four bags. One has been delivered.**Family goes on a cruise and leaves Berlin early Friday morning August **th. If they don't receive their bags over night or early in the morning they will be stuck. Please help us to LOCATE where the last three bags are so that they can be picked up since the delivery courier is not responsive and not contactable. We have begged Luftansa for help but they have done NOTHING. PLEASE help us to get the bags before *:**am August **th in Berlin!!! I am in the USA - I am helping our family locate their bags.
GetHuman972851 did not yet indicate what Lufthansa should do to make this right.
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Lufthansa

Customer service issue
Reported by GetHuman972851
Aug 9th, 2018 - 8 mons ago
I have an issue with Lufthansa too
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Seen by 6 customers so far
Similar issue to 712 others
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Timeline
GetHuman972851 started working on this issue
Aug 9th, 2018 9:09pm