Blind-sighted with a large $ charge to my account without warning.

GetHuman-timcramm's customer service issue with LinkedIn from July 2018

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The issue in GetHuman-timcramm's own words
Evaluate this tool for future application. ... I accepted a Free Trial for LinkedIn Sales Navigator, and was blind-sighted with an $*** charge to my account without warning.**Although a wonderful tool, I have no need for Sales Navigator, and do not have the money for such a product.**This $*** charge has overdrawn my bank account by $***, and has made it impossible for me to pay bills that are due immediately.**Please refund this transaction.*This was placed through my LI account under Clinical Biometrics, Inc.**Many thanks,**Tim Crammer (Account Holder)*Clinical Biometrics, Inc. (LinkedIn Account Name)*timcrammer@ClinBio.us * ceo@ClinBio.us (my email addresses)****-***-**** (Direct Cell Number)
Without any notice, or not having been presented options for payment (Monthly, Annually, Account to bill, etc...), this charge depleted my account entirely, and placed it into OVERDRAWN status.
Please issue a refund so that I may pay my utilities.
I have been a LinkedIn customer since the ****'s... LinkedIn has always had good customer service, and has notified me prior to billing in the past with my other Premium account. It seems that MicroSoft has changed their customer service policies and is grabbing money aggressively without concern to their image or customer satisfaction. This is what appears to have happened.
I opened a ticket on July *nd (Charge processed on the *st.) via an online ticket, under my Primary Account* Timothy N. Crammer.**The ticket was acknowledged, but I was told that it was the wrong account. I replied with the correct account name (Clinical Biometrics, Inc.) and haven't heard anything since.
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LinkedIn

Sales Navigator
Customer service issue
Reported by GetHuman-timcramm
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 90 customers so far
Similar issue to 5533 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Name of Account Holder

Timeline

GetHuman-timcramm started working on this issue
Jul 4th, 2018 7:49pm
GetHuman-timcramm shared this issue with followers on Twitter
Jul 4th, 2018 8:08pm
GetHuman-timcramm indicated the issue is not fixed yet.
Jul 5th, 2018 5:36pm
GetHuman-timcramm indicated the issue is not fixed yet.
Jul 7th, 2018 9:50pm
GetHuman-timcramm indicated the issue is not fixed yet.
Jul 8th, 2018 4:52pm

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