LinkedIn Customer Service Issues

Hello, I wish to cancel my Premium account subscription and request a refund. The charge for the one-year subscription was processed yesterday without any prior notification, which I find unreasonable. As I reside in the Netherlands, I am aware of the refund policy outlined on your website, stating that residents in certain jurisdictions may qualify for a refund if certain conditions are met. I kindly request the cancellation of my account and the processing of the refund. Thank you. Order: [redacted]

I require assistance urgently. Navigating through your systems has posed challenges for me as a 50-year-old individual. I am unable to access my account as the email address I initially used is no longer valid. Consequently, I am not receiving any of your emails. I cannot recall my username and have forgotten my password. I would greatly appreciate it if I could speak with a representative, but your designated phone number only plays a pre-recorded message. After significant effort, I have finally located this chat feature. It is puzzling how other clients successfully connect with your service, but I understand my situation may be unusual, placing me in the overlooked 5%. I can be reached via email at [redacted] or through text at 07[redacted]55. Please reach out to me, provide a functioning email address, and hopefully, we can resolve my issue promptly. Thank you, Robert W

Dear Sir,**I have been experiencing automatic logouts and receiving warnings about my account being temporarily suspended multiple times this week due to heavy traffic. I would like to know what steps I can take to avoid this issue and prevent the possibility of permanent suspension. Any swift assistance from your end would be greatly appreciated. Thank you.

I encountered an error message when trying to log into my LinkedIn account saying, "We have Restricted your Account Temporarily." The notification mentioned a suspicion of excessive page visits that could be linked to automation tools, leading to the restriction of my account until July 13, [redacted], 1:42 AM PDT. Despite not using any automation tools, the issue has recurred a few times this week. I seek assistance in resolving this error. Thank you, Khasim.

Dear Forum Members, I am a retired social worker transitioning back to utilizing LinkedIn for professional purposes under my pen name Thea Heying. I recently deactivated my account to start fresh with the same name and a new profile, now including my website theaheying.com. However, upon attempting to create the new profile, I encountered an error message indicating the name was already in use. Given my limited previous use of LinkedIn, I appreciate any assistance in resolving this matter. I have a book proposal to promote and would like to regain access to my professional network. I value LinkedIn's professionalism in their communication and updates and hope to swiftly rectify this situation. Your guidance in straightening this out would be greatly appreciated. Thank you for your support, D.V.-Heying, known as Thea Heying

Hello, I am reaching out with a concern about my restricted LinkedIn account. I've been an active user with 3,[redacted] connections and an All-Star ranking. I'm unsure why my account is restricted; I haven't violated any policies. I heard it might be due to viewing too many profiles, which I don't believe I've done excessively, or possibly linked to an attempted hacking incident. I shouldn't face penalties for actions beyond my control. My name is Daniel Stein CHA, Corporate Controller at Oceanfront Properties, reachable at [redacted] When I tried to appeal, the system wouldn't accept a copy of my driver's license for reference number [redacted]27. I even called a number I believed to be Customer Service, where I was told I could reinstate my account for $[redacted]. I'm uncertain if this is legitimate. I rely heavily on LinkedIn for ongoing conversations and urgently need access restored. I appreciate a prompt resolution to this matter to resume my usual activities. Best, Dan Stein In the Spirit of Hospitality

Hello Team, I have been using LinkedIn for a year and had a free trial of premium membership. I have tried to deactivate my account, but I can't see any premium services selected, yet I've been charged. I am requesting a refund for the months of May, June, and July [redacted] as I have not used any services. There seems to be a glitch in the app, as I can't deactivate premium services. Please prioritize this issue. Username: [redacted]

Hello, I am Derwyn Williams. My LinkedIn account has been restricted, and I suspect it may be because of an unusual interaction. A person named Professor Barry James Marshall contacted me, but I couldn't find his profile on LinkedIn. I responded via email explaining the situation, which was then rejected. Given my connections with academic professionals through my work with CPA Australia at the University of Wollongong, I thought it was normal. I've changed my password and attempted the appeal process on LinkedIn by submitting photos of my Australian driver's license, but it was not accepted. Now, they are requesting my passport, which I hesitate to provide fearing it could be a scam. I value my reputation on LinkedIn and worry that someone might be damaging my relationships. I seek assistance as I communicate with many colleagues through this platform.

Dear LinkedIn Customer Service, I am reaching out regarding the promised call back I have not received from your team. Here is a brief overview of my situation: I enrolled in LinkedIn Sales Navigator as part of my University of San Francisco course requirement. Following the completion of my class, I attempted to cancel the service, but your website froze during the process. The next day, I contacted your sales team by phone, as I was in the midst of a move without internet access. The representative indicated the cancellation should have gone through. However, I later discovered I was charged for the full subscription. As soon as I regained internet access, I promptly canceled the service. I am requesting a refund for the subscription I believed had been terminated. I urgently seek your assistance as a current university student facing financial constraints due to this unforeseen charge. Thank you for your prompt attention to this matter. Sincerely, Jonathan B.

I have been charged $29.99 for LinkedIn Premium, but I cannot access my account due to verification problems. Despite submitting my state ID card multiple times, I still haven't resolved the issue. LinkedIn lacks a customer service phone number, making it hard to get assistance. I need to cancel before the next payment but can't log in. I request a prompt refund of the deducted amount and hope to hear back soon. No one from LinkedIn support has reached out. You can contact me via the provided email or at [redacted].

Hello Team, On June 12, [redacted], I attempted to access the free premium subscription of LinkedIn. Once I began using the premium services, I was prompted to enter my credit card information, which I provided. After a month, I decided to cancel the services as they did not meet my needs for advanced CV options. I was shocked to discover a charge of nearly Rs [redacted]/- on my credit card, which I was unaware of or did not understand. If there are charges for additional services under the free premium subscription, these details should be clearly outlined. Charging fees should occur daily on the credit card, allowing users to discontinue services promptly if they are not desired. Waiting a month to levy a large amount is unfair. I am disappointed with LinkedIn's practices of misleading users with unclear charges after subscribing to what was advertised as free. I am requesting an immediate refund of the charges to my credit card. If this matter is not resolved promptly, I will escalate it legally. I am having difficulty removing my credit card information from the website and am concerned about continued billing despite unsubscribing from all services. Please respond promptly. Best regards, P.G.

Hello Support, I am Pinky Patel, and I am experiencing issues with my LinkedIn account. Recently, my account was blocked after changing my name to comply with LinkedIn's policy. Despite attempting to verify my identity with documents, I encountered difficulties. Support suggested creating a new profile and merging it with the old one, but I received an error when attempting to do so. I urgently need access to my account as I have an important job post to share. I have been a long-time user of LinkedIn and have used paid services in the past. I hope for a positive resolution to this situation. Thank you.

Dear Support Team, I, Michael W. Staib, MBA (LinkedIn "All-Star") with over 11,[redacted] connections, recently had my account temporarily "restricted" without an explanation from LinkedIn. It appears a hacker may have accessed my account and misused my information. I have submitted photos of my driver's license as requested but need assistance from a technical support representative to fully resolve this matter. Please contact me at [redacted] at your earliest convenience. Account Details: Name: Michael W. Staib, MBA Email: [redacted], [redacted] Password: Jesuslovesyou85 (formerly JesusChrist1234)

After using a cleanup tool on my PC, I accidentally created a new LinkedIn account instead of logging into my existing one. I then tried to deactivate the new account using my email '[redacted]', only to realize that my real account is tied to both '[redacted]' and '[redacted]'. Every time I try to sign in or change passwords, it seems like a new account is created. My original account has important contacts, and I need help resolving this confusion. Let me know if you need additional information. Thank you.

My name is Clive Jones from Environmental Roofing Services. I believe my Linkedin account has been hacked as I am unable to access it due to changes in my email address and password. Although the mobile number displayed is mine, the password confirmation is being sent to a different mobile number ending in [redacted]. I have discovered that the email address associated with my account has been changed to [redacted] This situation is troubling as unauthorized emails are being sent requesting pricing information for roofing projects, causing confusion and inconvenience for me. How did this breach occur? I urgently need to regain control of my Linkedin account. Your prompt assistance in resolving this matter is greatly appreciated. Looking forward to your response. Thank you. Kind regards, Clive.

I signed up for the free 30-day trial and used it during that period. After the trial ended, I didn't use it further. Despite this, I discovered that I have been charged a monthly fee since March without my consent. I would like a refund for the full amount of these charges. If not, I will involve Bank of America to resolve this matter. Let me know how you would like to proceed - the easy way with a full refund for the 5 months or the hard way with Bank of America's involvement. They are prepared to assist in correcting this issue.

Hello, I am reaching out regarding a Jumio ID Verification issue for my account, under the reference numbers [[redacted]96] and [[redacted]36]. After attending a training session, I decided to create a LinkedIn profile. I was guided to keep it private until I could add my work history, value proposition, and picture - tasks I have yet to complete. Opting for the double security feature, I spent a day familiarizing myself with LinkedIn and setting up my profile, only to find myself locked out and prompted for personal verification. I attempted to verify by scanning and uploading my driver's license, but the system rejected it. My email, password, and registered phone number ending in +61 [redacted]55 are still valid. I departed from my position at Commonwealth Bank in June [redacted] and have experience at AMP, as well as volunteer roles at CFC Australia Oceania Mission and CFC Ancop Australia Limited. I have been receiving security codes to proceed with my profile updates but am unable to access my account. If there are issues with the system, I am willing to adjust my privacy settings. Could you please provide further instructions to assist me in resolving this matter?

I have two LinkedIn accounts causing email address issues. I aim to delete the account with 78 contacts and retain the one with [redacted] contacts. I wish to export contacts to Microsoft Excel for backup. Attempted to merge them but prefer having only one account with the email [redacted] The other account used [redacted] Account 1: - Email: [redacted] - User: Email address - Phone: [redacted] - Holder: Joseph Dupard - Password: yVtc4Bo6 Account 2: - Email: [redacted] - User: Email address - Phone: [redacted] - Holder: Joseph Dupard - Password: #(%"@&-/

My LinkedIn account has been restricted. I carefully reviewed the most recent LinkedIn contract section that deals with do's and don'ts. I have followed many of the do's and none of the don'ts. I have been a member for many years and this has never happened before. I rely on LinkedIn for visibility in the Digital Marketplace and to connect with others in my industry. LinkedIn has asked me to verify my identity by providing a copy of my Passport or valid Driver's License. I am hesitant to share these documents but I value my LinkedIn account greatly. I would like to have my account restored to regular (non-Premium) unrestricted service.

I recently left my previous job and updated my email on LinkedIn from my work email to my personal email. However, I have been logged out of my account and unable to regain access despite trying to verify my identity through both emails. Currently, only my personal email is recognized by LinkedIn, and I urgently need to resolve this issue as I rely on my account for work. I have been dealing with this for almost three weeks, involving my former colleagues, Harry C. and Will N., who are also facing difficulties in escalating the matter as their email addresses were linked to my account. I would greatly appreciate assistance in resolving this matter promptly as waiting for unresponsive emails is hindering my productivity. Thank you for your anticipated help. Best, Karl H.