I placed an order on LightInTheBox and paid through PayPal. Paypal confirmed my payment...

GetHuman-vabaird's Missing Order issue with Light In The Box from October 2019

Help with my Light In The Box issue
The issue in GetHuman-vabaird's own words
I placed an order on LightInTheBox and paid through PayPal. Paypal confirmed my payment and order (*****************), but Lightinthebox did not. When I log into my Lightintheobx account, the order does not show up. I don't know how to find out if the order has actually been placed or not.

GetHuman-vabaird did not yet indicate what Light In The Box should do to make this right.

How GetHuman-vabaird fixed the problem
I was able to contact Customer Service through the Trustpilot website - there is a thread of correspondence from a LightinTheBox Customer service rep. It is a forum to post a review. But in it, I included all the information about the order that I did not receive a confirmation for (although I received a Paypal confirmation). I included the order number on the Paypal confirmation and the total amount of the order. He replied to me and let me know that I had signed in with a different account from the first order I placed - through Facebook. He told me if I signed in again with Facebook, I could access my order. And I can! He also informed me my items were in the process of being packaged and would be shipped out in the next couple of days. Which is also what the account now reflects in the order status. *This was so helpful! At least I know the order is being processed!
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Light In The Box

Missing Order issue
Reported by GetHuman-vabaird
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman-vabaird shared how to fix
Seen by 11 customers so far
Similar issue to 7325 others
0 customers following this
Items needed
Account username
Account password

Timeline

GetHuman-vabaird started working on this issue
Oct 19th, 2019 1:13am
GetHuman-vabaird indicated the issue is not fixed yet.
Oct 19th, 2019 11:54am
GetHuman-vabaird indicated the issue is not fixed yet.
Oct 19th, 2019 11:55am
GetHuman-vabaird indicated the issue is not fixed yet.
Oct 19th, 2019 11:56am
GetHuman-vabaird confirmed the issue is fixed. Hooray!
Oct 20th, 2019 1:47am

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