order ref *****************Hi ,*I placed an order on the ******* for ladies clothing...

GetHuman1389464's customer service issue with Light In The Box from December 2018

2688 similar
0 following
Help with my Light In The Box issue
First: share to improve GetHuman1389464's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1389464's next move: go to the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1389464 will want to follow the link below to head to their help center. We will check on GetHuman1389464 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1389464 may need:
Account username and Account password
Tip from another customer
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman1389464's own words
order ref *****************Hi ,*I placed an order on the ******* for ladies clothing********* - excess custom duty paid********* goods delivered but were too small- advised light in the box and filled out returns on line. eventually returns label email to me and I shipped back the items on ******** to the defined address Poland********* - shipped returns to Depot in Poland******** Courier track and trace confirmed delivery to Poland*Since then I have been trying to contact Light in the box to confirm returned payment. I have tried to contact via my account, email address. There is no telephone number I need to complete this transaction before ******** as I have to reclaim my customs refund,*Can you please advise me if or when my refund will be made and also I need evidence of same for the revenue department. Many thanks for your help.*Kind regards,*Noeleen
GetHuman1389464 did not yet indicate what Light In The Box should do to make this right.
I have an issue with Light In The Box too
How GetHuman1389464 fixed the problem
We are waiting for GetHuman1389464 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Light In The Box's attention and get better help faster. Tap below to get started.
Having Light In The Box issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Light In The Box email you?
This email address isn't valid
Follow this issue
See how GetHuman1389464 fixes it.
This email address isn't valid

Light In The Box

Customer service issue
Reported by GetHuman1389464
Dec 5th, 2018 - 2 mons ago
I have an issue with Light In The Box too
Not resolved
Seen by 2 customers so far
Similar issue to 2688 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1389464 started working on this issue
Dec 5th, 2018 12:45pm