I placed an order on ******** with all items showing the ship within ** hour logo Guar...

GetHuman-bbknox's customer service issue with Light In The Box from November 2018

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The issue in GetHuman-bbknox's own words
I placed an order on ******** with all items showing the ship within ** hour logo Guarantee. When it wasn't shipped I submitted a ticket and got the usual canned response. I submitted a ticket to a supervisor and a few days later was told * item was not available. I told them to cancel the item and ship my order. ******** and my order still has not shipped. What is the purpose of a guarantee if they simply ignore it and not offer anything if they don't ship your order. I passed on several items I wanted because they didn't have the ** hour shipping. I would like to know what the company is going to do to get my order to me.
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Light In The Box

Customer service issue
Reported by GetHuman-bbknox
Nov 26th, 2018 - 9 mons ago
I have an issue with Light In The Box too
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