I have been trying to get assistance for WEEKS, this is completely unacceptable. The it...

GetHuman-dnelles's customer service issue with Light In The Box from May 2018

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-dnelles's own words
I have been trying to get assistance for WEEKS, this is completely unacceptable. The item doesn't fit, was not a custom order and I cannot get any results. I am told the most I can get is a **% refund, yet they cannot show me where the order is "custom" even though it's a size ** ( and not true to US sizing. I am very disappointed. I have a large online network of friends who would purchase from you but after this I'm going to make sure to spread the word to Stay Away. Terrible customer service. I want to speak with someone about the method to return the item.l
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Light In The Box

Customer service issue
Reported by GetHuman-dnelles
May 25th, 2018 - 6 mons ago
I have an issue with Light In The Box too
Fixed
Seen by 4 customers so far
Similar issue to 140 others
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Timeline
GetHuman-dnelles started working on this issue
May 25th 11:34am
GetHuman-dnelles indicated the issue is not fixed yet.
May 25th 3:58pm