My Lenovo Keyboard isnt working. I fell asleep watching YouTube on the laptop then when...

GetHuman-bunnykit's customer service issue with Lenovo from January 2019

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The issue in GetHuman-bunnykit's own words
My Lenovo Keyboard isnt working. I fell asleep watching YouTube on the laptop then when I woke up, my laptop was shut down. When I plugged my charger in, the red light was blinking which I didn't think much about since it was charging up my laptop regardless. I power on my Lenovo laptop and I got to the login page and I pressed the space bar and the login page didn't go to where I enter my pin. I pressed the space bar again and realized my keyboard isnt working! I tried everything. I used the Microsoft Defender security and their recommendation was that "One or more device drivers may not be working properly. Run the hardware and devices troubleshooter to try to resolve this" so that's exactly what I did but it came up to nothing! It said that the trouble shooter couldn't find how to fix this problem. I tried everything from restarting and shutting down constantly to googling key combinations that I might have accidentally pressed to fiddling with the filter keys. My model number is **D* and I have a Lenovo Thinkpad ***-**IGM
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Customer service issue
Reported by GetHuman-bunnykit
Jan 13th, 2019 - 9 mons ago
I have an issue with Lenovo too
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Jan 13th 2:01pm