It says in my account that the items were refunded already. Upon checking my credit car...

GetHuman5399435's Refund For A Charge issue with Lazada from October 2020

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The issue in GetHuman5399435's own words
Get a refund for the items returned. ... It says in my account that the items were refunded already. Upon checking my credit card statements for three months, there was no refund reflected. I've been reporting this to LAZADA CLEO but no feedback or action is taken yet.
Resolving an issue is too difficult to do since customer care is not helpful. Customers need to communicate with a human customer representative, not a robot.

GetHuman5399435 did not yet indicate what Lazada should do to make this right.

I have been a LAZADA customer for * years already. I had not experienced this before since a customer representative calls me every time I have reported a dispute.
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Lazada

Refund For A Charge issue
Reported by GetHuman5399435
Oct 24th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3792 others
0 customers following this
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Timeline

GetHuman5399435 started working on this issue
Oct 24th, 2020 4:22pm
GetHuman5399435 indicated the issue is not fixed yet.
Oct 24th, 2020 4:26pm