Lazada Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Kami mohon maaf atas kesulitan yang dialami. Untuk masalah seperti ini, sebaiknya periksa status pesanan anda dalam akaun Lazada anda. Jika terdapat kekurangan dalam penghantaran, kami sarankan untuk melaporkan isu ini melalui sistem yang ada di platform, kerana maklumat terkini dan prosedur akan dijelaskan di sana.

To know if a store is verified on Lazada, look for the "Official Store" badge on the seller's page. This badge indicates that the seller has met Lazada's verification criteria, ensuring authenticity and reliability. Additionally, you can check customer reviews and ratings for further assurance of the store's credibility.

We're sorry to hear about the issues you're experiencing with your LazPayLater account. To retrieve your account, you should first try reinstalling your Lazada app. If that doesn't resolve the issue, sign in using your old device and check your account settings to ensure that LazPayLater is enabled. If you're unable to resolve the issue, we recommend that you update your app to the latest version. Alternatively, ensure that you're logging in using the correct account details, as LazPayLater is linked to your Lazada account. If all these steps fail to retrieve your LazPayLater account, there might be a technical issue. We're not sure about that.

There could be several reasons why you're unable to initiate a return. The return window for your purchase may have closed (typically, Lazada offers a return within 7 days for most items). Also, not all items are eligible for return, especially perishables, digital products, or personal care items. Another possible reason could be that your order may not have been marked as 'Delivered' in Lazada's system. Please make sure you check all these considerations. If you're still unable to initiate a return, there may be a glitch in the system and we suggest trying again later.