My order is processing but it is stated that delivery failed. We didn't recieve any tex...

GetHuman-patgapaz's customer service issue with Lazada from December 2018

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The issue in GetHuman-patgapaz's own words
My order is processing but it is stated that delivery failed. We didn't recieve any text before the delivery of the item. I asked someine in live chat about cancelling and refunding of it but I can't cancel anyomote the item stated in my account. NLPHCB********** -this is the tracking number of the bass sound off*mutrr that I ordered. I used credit card for the mode of payment. Could you please tell me the detailed for the refund and cancellation of the product.
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Lazada

Customer service issue
Reported by GetHuman-patgapaz
Dec 3rd, 2018 - a mon ago
I have an issue with Lazada too
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Seen by 19 customers so far
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Timeline
GetHuman-patgapaz started working on this issue
Dec 3rd, 2018 6:44pm