On **** I spoke to Al in yr customer service department regarding reimbursed shipping c...

GetHuman-bougeau's customer service issue with Kohls.com from September 2020

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The issue in GetHuman-bougeau's own words
On **** I spoke to Al in yr customer service department regarding reimbursed shipping charges, since I'm high risk for COVID and cannot return items to the store. He check with supervisor and I was advised to reference file *******-****** and would be reimbursed if I shipped the items back and emailed the freight receipts for these items, which I did. Unfortunately, the email address he gave me has been kicked back three times. on **** I called again and spoke to Laurina, ID*O**U and she gave me another email address (khols.service @ khols.com), previously email was *****@***.com). which seemed ok, but got kicked back the next day. Again I resent, and again it was kicked back. Please look at this file and advice me on the reimbursement. I cant seem to get this problem settled. I have been a Kohls customer for twenty some years, and would like a favorable reply. Thank you, Joyce DiSimone ***-***-**** or ***-***-**** address: * Derek Ct., Manalapan, NJ *****

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Kohls.com

Customer service issue
Reported by GetHuman-bougeau
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1277 others
0 customers following this

Timeline

GetHuman-bougeau started working on this issue
Sep 24th, 2020 10:52pm