I was in your Springfield, Illinois, Kohl's store today. It is store *****. Due to a...

GetHuman-megsmom's customer service issue with Kohls.com from June 2018

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The issue in GetHuman-megsmom's own words
I was in your Springfield, Illinois, Kohl's store today. It is store *****. Due to a recent compromise with my debit card, I had to write a check. That is where the fun began. First the register screen made the nice checker to a speed call to get a verification approval number. That number told her to call another *** number. The person there transferred her to someone else, who told her to call another *** number. We stood in line for about ** minutes to get an approval code. I felt like some criminal. It was very disheartening. I am sure I am not the only person this has happened to. In the end I got in my purse and had $***.** in cash and tore up my check. The poor check out girl, had to void my *st purchase, and re ring everything up to pay with cash. She was a sweetheart. You guys need to find a better way to address this. If I had not had the cash on hand, you would of lost a valuable customer. This was at **:** a.m. **-**-**, id ***-****-****-****-****-****-*****How I want it resolved? Fix this ridiculous problem and send me some sort of kohl's cash etc for my time and having to stand there feeling like I was a criminal for ** mins.
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Customer service issue
Reported by GetHuman-megsmom
Jun 28th, 2018 - a yr ago
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GetHuman-megsmom started working on this issue
Jun 28th, 2018 6:12pm