I purchased a Mayfield cast iron sink that I wish to use the supplied template for to m...

GetHuman-vmmassa's customer service issue with Kohler from February 2019

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The issue in GetHuman-vmmassa's own words
I purchased a Mayfield cast iron sink that I wish to use the supplied template for to make my cutout. the template states that the two letters and the end of the bar code on my box must be "AA" to use the template. The suffixes on my box's barcode is "BA".*The "part *" shown on the bottom left of my template is "*******-*-B". Is this the correct template for my sink? Both the template and the sink's upc starts with the same * digit*.
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Kohler

Customer service issue
Reported by GetHuman-vmmassa
Feb 16th, 2019 - 8 mons ago
I have an issue with Kohler too
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Seen by 6 customers so far
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GetHuman-vmmassa started working on this issue
Feb 16th 5:45pm