I have been a customer of Kohl's since June ****. A couple of years ago I added my hus...

GetHuman-susanvb's Complaint issue with Kohl's from January 2021

Help with my Kohl's issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-susanvb's own words
I have been a customer of Kohl's since June ****. A couple of years ago I added my husband to my charge card. His name is John W. Van Blarcom. His e-mail address is *****@***.com. I can't access my account as someone at Kohl's change my e-mail address *****@***.com to my husbands e-mail address.*December **** and January **** we did not receive our monthly statements. I tried to get into the billing system and I never had a user ID number I had to put my account number in and a secure number. In return I would receive a secured number. The secured number went to my husbands e-mail.**I have e-mailed customer service and they tell me to call *-***-***-****. I need to speak to a human being not a computer.**My land line number is ***-***-**** and my cell phone * is *** *** ****.**Susan Van Blarcom *Kohl's charge number is *** *********

GetHuman-susanvb did not yet indicate what Kohl's should do to make this right.

How GetHuman-susanvb fixed the problem
Please change the email address attached to my account ************. My email address is *****@***.com.*You have my husband's email address attached to my account. I can't get into my account due to this problem*Susan Van Blarcom
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Kohl's customer problems.
How Do I Return an Item from Kohl's?Does Kohl's Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Kohl's?How Do I Exchange an Item from Kohl's?How Do I Track My Kohl's Return?
Do you have a customer issue as well?
We can help you get Kohl's's attention and get better help faster. Tap below to get started.
Having Kohl's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-susanvb
Jan 27th, 2021 - a year ago
GetHuman-susanvb shared how to fix
Seen by 17 customers so far
Similar issue to 804 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-susanvb started working on this issue
Jan 27th, 2021 1:00am
GetHuman-susanvb confirmed the issue is fixed. Hooray!
Jan 27th, 2021 1:01am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers