I have been a customer of Kohl's since June ****. A couple of years ago I added my hus...

GetHuman-susanvb's Complaint issue with Kohl's from January 2021

Help with my Kohl's issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-susanvb's own words
I have been a customer of Kohl's since June ****. A couple of years ago I added my husband to my charge card. His name is John W. Van Blarcom. His e-mail address is *****@***.com. I can't access my account as someone at Kohl's change my e-mail address *****@***.com to my husbands e-mail address.*December **** and January **** we did not receive our monthly statements. I tried to get into the billing system and I never had a user ID number I had to put my account number in and a secure number. In return I would receive a secured number. The secured number went to my husbands e-mail.**I have e-mailed customer service and they tell me to call *-***-***-****. I need to speak to a human being not a computer.**My land line number is ***-***-**** and my cell phone * is *** *** ****.**Susan Van Blarcom *Kohl's charge number is *** *********

GetHuman-susanvb did not yet indicate what Kohl's should do to make this right.

How GetHuman-susanvb fixed the problem
Please change the email address attached to my account ************. My email address is *****@***.com.*You have my husband's email address attached to my account. I can't get into my account due to this problem*Susan Van Blarcom
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How Do I Return an Item from Kohl's?Does Kohl's Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Kohl's?How Do I Exchange an Item from Kohl's?How Do I Track My Kohl's Return?
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Kohl's

Complaint issue
Reported by GetHuman-susanvb
Jan 27th, 2021 - 5 months ago
Fixed
GetHuman-susanvb shared how to fix
Seen by 14 customers so far
Similar issue to 804 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-susanvb started working on this issue
Jan 27th 1:00am
GetHuman-susanvb confirmed the issue is fixed. Hooray!
Jan 27th 1:01am

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