I've been a loyal Kohl's customer for years and am actually a MVC. I was sent a Kohl's...

GetHuman-skymom's Complaint issue with Kohl's from April 2020

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The issue in GetHuman-skymom's own words
I've been a loyal Kohl's customer for years and am actually a MVC. I was sent a Kohl's cash promotional gift for **.** to be used March *-**. Several times I forgot to use it when placing orders so I tried placing an order March *****st but when the discount was applied for using Kohl's cash, I was told I had to pay for shipping and handling even though I'm a MVP.*I went online and read where the Kohl's cash could be used ** days past the expiration date which was wonderful. I tried placing a new order on April *st and the Kohl's cash was invalid-past expiration date. I'm not happy about me having to pay shipping charges with my first order-defeated the whole purpose of using my Kohl's cash and then the *nd order when my cash was invalid. The phone lines are hard to get through so I decided to e-mail you.*It's just disappointing when I've shopped Kohl's for years and then I can't use my birthday Kohl's cash * day past expiration with supposedly a ** day grace period.*I love Kohl's and Kohl's has been good to me. This type of experience causes me to rest uneasy.*Thank you!*Mary Hasskamp-Boehne

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Kohl's

Complaint issue
Reported by GetHuman-skymom
Apr 2nd, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 320 others
0 customers following this

Timeline

GetHuman-skymom started working on this issue
Apr 2nd, 2020 7:10pm