Kiwi.com Customer FAQ

If a customer is admitted to the hospital and needs to cancel their flight, they should review Kiwi.com's cancellation policy specific to their booking. Medical emergencies may be covered under certain conditions, and supporting documentation may be required. Review the terms of the travel insurance, if purchased, as it may cover such situations.

If you entered the wrong email when booking a flight, you can update your email address through the "Manage My Booking" section on Kiwi.com. Once you log in, you will be able to correct your email so you can receive all necessary trip details and updates.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To manage your booking without logging in, you'll need to access the booking via the email confirmation you received after your purchase. In this email, you should find a link that leads you directly to your itinerary and other booking details. Follow this link and here you will be able to manage your booking, including cancelations, changes and extra services. Remember, you'll need to have your reservation number and the email used during the booking handy. Please ensure all changes comply with the airline's policy.

If you can't find your flight on the Kiwi.com app, ensure you have the most recent version installed. Try logging out and logging back into your account as this can often resolve minor issues. Make sure that you are using the correct credentials that you used to book the flight. If you made the booking very recently, it's possible that there may be a small delay before the flight appears in your account. Please double-check your booking confirmation email to verify that your flight booking was successful. Remember, only flights booked through Kiwi.com will appear on the Kiwi.com app.