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Kiwi.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Kiwi.com Customer Service?

The question we are asked most often is about how to talk to Kiwi.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I book a hotel or car rental through Kiwi.com?

No, Kiwi.com does not offer hotel or car rental services. Kiwi.com primarily specializes in providing flights, including multi-city...
Ask any question you have about Kiwi.com customer service, get an answer now.

Recent Kiwi.com Customer Questions

I received a booking code but kiwi.com could not send me a booking confirmation email as I entered in the wrong email. How do I receive the email to the correct address?

To receive your booking confirmation email at the correct address, you need to update your email information on your booking. Follow the instructions provided on your booking confirmation page or within the Kiwi.com platform. If the option to change your email is not available, please check for any further steps related to your booking on the same page.
Asked Feb 25, 2025 11:43 PM

My confirmation email was sent to the wrong email

If your confirmation email was sent to the wrong email address, please check your account settings on our website to ensure that your email is correctly entered. If needed, update your email address and request a new confirmation email. Make sure to check your spam or junk folder as well, in case it ended up there.
Asked Feb 25, 2025 11:41 PM

Cancellation of a flight if a customer is admitted to the hospital

If a customer is admitted to the hospital and needs to cancel their flight, they should review Kiwi.com's cancellation policy specific to their booking. Medical emergencies may be covered under certain conditions, and supporting documentation may be required. Review the terms of the travel insurance, if purchased, as it may cover such situations.
Asked Jul 21, 2024 3:59 PM

I booked a flight w wrong email

If you entered the wrong email when booking a flight, you can update your email address through the "Manage My Booking" section on Kiwi.com. Once you log in, you will be able to correct your email so you can receive all necessary trip details and updates.
Asked Jul 8, 2024 10:12 AM

I need the telephone number for kiwi.com in London please

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 24, 2024 8:55 AM

Help me with my Kiwi.com customer service issue

Booking Management

How do I manage my booking with Kiwi.com?

If you need to manage your flight or booking with Kiwi, there are various ways to do so. Here's everything that you need to know.

How do I make changes to my Kiwi.com booking?

When you travel, things can come up and you may need to pivot and change your plans. If you need to change your flight with Kiwi.com,...

How do I request a refund from Kiwi.com?

If you had a bad flight, if you noticed unforeseen charges from Kiwi, or even if you wish to seek reimbursement for a bad flight, here's...

Can I change the name on my Kiwi.com booking?

Yes, you can change the name on your Kiwi.com booking. However, it is important to note that changing the name on a booking may not...

Special Assistance

How do I request special assistance or wheelchair assistance from Kiwi.com?

Flying can be a pain and sometimes you require special assistance either before or during a flight. Here's how you can request special...

Missed Flight Assistance

What Do I Do If I Missed My Kiwi Flight?

If you have missed your Kiwi flight, keep reading for some helpful tips of what to do next

Payment Methods

What payment methods does Kiwi.com accept?

Kiwi.com accepts various payment methods to provide flexibility for our users. We support payments made by credit or debit cards, including...

Flight Changes

What happens if my flight is canceled or delayed?

If your flight is canceled or delayed, Kiwi.com offers assistance to ensure a smooth travel experience. In case of a cancellation,...

Seat Selection

Can I choose my seat on Kiwi.com flights?

Yes, you can choose your seat on Kiwi.com flights. During the booking process, you will have the option to select your preferred seat...

Baggage Allowance

What is the baggage allowance for my Kiwi.com booking?

The baggage allowance for your Kiwi.com booking is determined by the airline(s) you will be flying with. Each airline has its own specific...

Visa Requirements

Do I need a visa for my Kiwi.com flight?

Whether or not you need a visa for your Kiwi.com flight depends on your specific travel route and the countries you will be visiting...

Additional Services

Can I book a hotel or car rental through Kiwi.com?

No, Kiwi.com does not offer hotel or car rental services. Kiwi.com primarily specializes in providing flights, including multi-city...
We look to the Kiwi.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kiwi.com issues reported to GetHuman
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