Hello! This is an emergency request. Me and my friend lost a connecting flight, your co...

GetHuman1685950's customer service issue with Kiwi.com from December 2018

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GetHuman1685950's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1685950 will want to follow the link below to head to their help center. We will check on GetHuman1685950 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1685950 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1685950's own words
Hello! This is an emergency request. Me and my friend lost a connecting flight, your company provided a new one, but the problem is We paid for ** k luggage and the new flight you provided only has a ** kg luggage covered. I need to check in within the next hour. I do not want to pay for luggage once again. My booking number is ********, flight form Narita to Fukuoka no GK*** jetstar airlines, departing **.** local time today
GetHuman1685950 did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman1685950
Dec 4th, 2018 - a mon ago
I have an issue with Kiwi.com too
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Seen by 2 customers so far
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Timeline
GetHuman1685950 started working on this issue
Dec 4th, 2018 7:00am