I need to change my flight and can’t get in touch with you? My name is Karl massouleh a...

GetHuman1488077's customer service issue with Kiwi.com from November 2018

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GetHuman1488077's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1488077 will want to follow the link below to head to their help center. We will check on GetHuman1488077 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1488077 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1488077's own words
I need to change my flight and can’t get in touch with you? My name is Karl massouleh and I purchased a ticket from Honolulu to Hagatna Guam with Honolulu airlines departing on November * at *:** pm. The airlines would not let me board the flight because there is a change of flights in Tokyo and I don’t have a passport. I would like to purchase a direct flight to Guam with the credit of this ticket if I can. My email is *****@***.com. Thank you.
GetHuman1488077 did not yet indicate what Kiwi.com should do to make this right.
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Customer service issue
Reported by GetHuman1488077
Nov 4th, 2018 - a mon ago
I have an issue with Kiwi.com too
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GetHuman1488077 started working on this issue
Nov 4th 2:33am