Our booking number is *******. We arrived at the Rome airport to find that our flight...

GetHuman1469419's customer service issue with Kiwi.com from November 2018

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Help with my Kiwi.com issue
GetHuman1469419's next move: try the Kiwi.com help center again.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1469419 will want to follow the link below to head to their help center. We will check on GetHuman1469419 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1469419 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1469419's own words
Our booking number is *******. We arrived at the Rome airport to find that our flight has been cancelled. We did not know this until right now at the airport. We had received an email outlining this very flight as correct yesterday. Supposedly we were sent an email about the cancellation on October * which was our travel day and we did not receive it. We finally found it today as an undownloaded email. We have talked with three different kiwi agents who have been of varying degrees of help, none to our satisfaction. We were told too bad, no refunds, pay a big price to get home. Not happy at all.
GetHuman1469419 did not yet indicate what Kiwi.com should do to make this right.
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Customer service issue
Reported by GetHuman1469419
Nov 2nd, 2018 - 2 mons ago
I have an issue with Kiwi.com too
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