I booked a flight ref ** *** *** **th Sept but could not find it on "manage my booking...

GetHuman-lornaand's customer service issue with Kiwi.com from September 2018

Help with my Kiwi.com issue
The issue in GetHuman-lornaand's own words
Booked a flight but double booked. Need to cancel first booking ** *** *** ... I booked a flight ref ** *** *** **th Sept but could not find it on "manage my booking" . It said that I had not made a booking. so I booked again(same flights, same day etc). This ref is ********. This went through OK and I have my etickets printed off. But I have just checked my credit card details and it appears the original booking is showing on my card as pending. The amount is £***.**. Card ending ****. Can this be cancelled please
Your system needs reorganising as it is impossible to contact you by email or phone
Cancel the first reservation and confirm you have done so
New customer but now very frustrated and getting angry that a simple matter is so time consuming
Yes. All the routes you suggest asked me for a customer number which I do not have
How GetHuman-lornaand fixed the problem
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Booking a flight
Customer service issue
Reported by GetHuman-lornaand
Sep 17th, 2018 - 3 years ago
GetHuman-lornaand shared how to fix
Seen by 22 customers so far
Similar issue to 3022 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman-lornaand started working on this issue
Sep 17th, 2018 2:48pm
GetHuman-lornaand confirmed the issue is fixed. Hooray!
Sep 17th, 2018 2:59pm

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