Ref: extra luggage cost*Date of flight: **-August-**** ( time **.**)*Route of flight: M...

GetHuman-claudje's customer service issue with Kiwi.com from August 2018

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The issue in GetHuman-claudje's own words
Ref: extra luggage cost*Date of flight: **-August-**** ( time **.**)*Route of flight: Mexico City International MEX - Toronto Pearson International YYZ **To whom it may concern,**On ** August I flew with Air Canada from Mexico City to Toronto. My flight was booked by Kiwi. With my reservation I booked for both flights ** kg extra luggage which costed me €**. At the airport in Mexico City the staff from air Canada told me to pay again for my check in luggage. I had charge from $*** Mexican pesos.. So I actually needed to pay * times for my check in luggage. **I hope Kiwi can refund me this money. Or I hope that Kiwi can find a way for a good completion.**Your sincerely,**Claudia.
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Kiwi.com

Customer service issue
Reported by GetHuman-claudje
Aug 27th, 2018 - 3 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 5 customers so far
Similar issue to 2390 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-claudje started working on this issue
Aug 27th 4:50pm
GetHuman-claudje indicated the issue is not fixed yet.
Aug 27th 8:56pm
GetHuman-claudje indicated the issue is not fixed yet.
Aug 27th 8:56pm
GetHuman-claudje indicated the issue is not fixed yet.
Aug 27th 8:57pm