Booking number: *********Dear Sir or Madam,**I and my wife booked the following flights...

GetHuman1030532's customer service issue with Kiwi.com from August 2018

7 views | 2261 similar | 0 following
Help with my Kiwi.com issue
Did we steer you to the right help?
Waiting to see if GetHuman1030532 got the right customer help using our suggestion.
The issue in GetHuman1030532's own words
Booking number: *********Dear Sir or Madam,**I and my wife booked the following flights on **.**.**** at the above mentioned booking number:**Outbound flight with the Aer Lingus airline:*on ********** from Stuttgart (STR) to Dublin (DUB)*on ********** from Dublin (DUB) to County Kerry (KIR)**Return flight with the airline Ryanair*on July **th, **** from County Kerry (KIR) to London (STN)*on **.**.**** from London (STN) to Stuttgart (STR)**The flights were confirmed to us on **.**.****.**Unfortunately we were unable to take the flights for health reasons and canceled the flights on **.**.**** by email. Nevertheless, you have sent us boarding passes for the flights on **.**.****.**On **.**.**** we have canceled the flights again via your online portal and sent you a medical certificate. The receipt of our booking cancellation and the medical certificate you have confirmed by email.**Since we were not sure whether the matter was handled correctly, we repeated the process on **.**.**** and **.**.****. Both processes were confirmed by email.**So far, we have received no feedback.**We urgently require a cancellation invoice for our booking and request reimbursement of the paid flight taxes and fees. This please on the following bank account:*Boris Varetto*Kto: ******* KSK-T*bingen BLZ: ***********IBAN: DE******************** BIC: SOLADES*TUB**Thanks in advance and**With kind regards from Tuebingen**boris varetto

GetHuman1030532 did not yet indicate what Kiwi.com should do to make this right.

How GetHuman1030532 fixed the problem

We are waiting for GetHuman1030532 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1030532 fixes it.
This email address isn't valid

Kiwi.com

Customer service issue
Reported by GetHuman1030532
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 2261 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman1030532 started working on this issue
Aug 24th, 2018 7:12am
GetHuman1030532 indicated the issue is not fixed yet.
Aug 24th, 2018 8:35am
GetHuman1030532 indicated the issue is not fixed yet.
Aug 27th, 2018 8:20am