LUGGAGE! Carry-on

GetHuman986070's customer service issue with Kiwi.com from August 2018

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Help with my Kiwi.com issue
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GetHuman986070's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman986070 will want to follow the link below to head to their help center. We will check on GetHuman986070 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman986070 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman986070's own words
I was trying to make sure we can bring on our carry-ons ... Hi,**Shane Zwiener and Logan White here. We are traveling from LAX to KEF tomorrow. Booking number *******. Flight number WW***, WOW airline. **Baggage:** *x**Personal item * kg*** * ** * ** cm* *x**Checked baggage ** kg**We noticed that our buggage information does not include a carry-on. Is this true? How is this possible? Can you please help us? We will definitely both need a carry-on included.
This was especially frustrating because I can’t speak with a human being on the phone.
Quickly and without stress.
New.
I tried called the airlines but they told me you have to handle it.
I have an issue with Kiwi.com too
How GetHuman986070 fixed the problem
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Kiwi.com

Baggage
Customer service issue
Reported by GetHuman986070
Aug 13th, 2018 - 7 mons ago
I have an issue with Kiwi.com too
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Seen by 5 customers so far
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Timeline
GetHuman986070 started working on this issue
Aug 13th, 2018 4:43pm