Dear Kiwi.com,**I want to cancel my flight (LOP to CGK) because of the ongoing earthqua...

GetHuman984082's customer service issue with Kiwi.com from August 2018

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The issue in GetHuman984082's own words
Dear Kiwi.com,**I want to cancel my flight (LOP to CGK) because of the ongoing earthquakes in Lombok.*I have already canceled my flight via the airline hotline (Lion Air, I have the confirmation from them) and was promised a **% refund. But I also have to cancel by the mediator(kiwi.com), that the cancellation is effective.**Kiwi.com-Nr.: ********PNR-Code: LANZTT**I also can send you the Airline-Cancel-Confirmation via E-Mail.**Please send me your confirmation to my E-Mail:******@***.com**Best regards,*Vincent K*ntges
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Kiwi.com

Customer service issue
Reported by GetHuman984082
Aug 13th, 2018 - 7 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 5 customers so far
Similar issue to 1859 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman984082 started working on this issue
Aug 13th, 2018 3:29am
GetHuman984082 indicated the issue is not fixed yet.
Aug 13th, 2018 6:53am