Purchased a flight with the implication that a personal item and carry on was included...

GetHuman-kaitlynp's customer service issue with Kiwi.com from June 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaitlynp will want to follow the link below to head to their help center. We will check on GetHuman-kaitlynp later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kaitlynp may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-kaitlynp's own words
Purchased a flight with the implication that a personal item and carry on was included. My reservation currently states that I only have a personal item, and there is an option to purchase a checked bag but not a carry on. Is the carry on that I saw listed in the initial advertisement included?
GetHuman-kaitlynp did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman-kaitlynp
Jun 6th, 2018 - 6 mons ago
I have an issue with Kiwi.com too
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Seen by 7 customers so far
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Timeline
GetHuman-kaitlynp started working on this issue
Jun 6th 3:39am