Lately I traveled to St petersburg, starting in Larnaca and making a transfer in Moscow...

GetHuman-jsubcab's customer service issue with Kiwi.com from May 2018

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The issue in GetHuman-jsubcab's own words
Lately I traveled to St petersburg, starting in Larnaca and making a transfer in Moscow. That was the theory but, because a storm (as Pobeda said) they left me in another airpot of moscow (* hour away form Moscow VKO). So literally I was alone without a flight to catch to St peter, the funny thing was in that airport they didn't have any desk of Pobeda so I was alone. My only chance was to complain in technical issue (they didn't speak good english) and buy another ticket to st petersburg for going. The thing is I hired an Insurance so I wanna ask for the refund of that flight because it was impossible to take, and no because of me.
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Kiwi.com

Customer service issue
Reported by GetHuman-jsubcab
May 1st, 2018 - a yr ago
I have an issue with Kiwi.com too
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Seen by 17 customers so far
Similar issue to 18213 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-jsubcab started working on this issue
May 1st, 2018 8:28am
GetHuman-jsubcab indicated the issue is not fixed yet.
May 1st, 2018 9:33am