Recently, I have noticed a strange account or device listed under our kindle account...

GetHuman-tamrionb's customer service issue with Kindle from April 2019

7 views | 4912 similar | 0 following
Help with my Kindle issue
Next: our robot will wait on hold for GetHuman-tamrionb to get a Kindle rep on the line!
Always use the GetHuman Phone to call Kindle. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-tamrionb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tamrionb may need:
Email on Account, Password, Purchase ID, Phone Number on Account, Amount Charged, Serial number, and Order number
The issue in GetHuman-tamrionb's own words
Recently, I have noticed a strange account or device listed under our kindle account. My husband and I have multiple devices (kindles, Ipads and pcs for the kindle app). This week we noticed while downloading an ebook that a weird account shows up for a split second before shifting to one of our regular kindles. It is not listed under our accounts anywhere and the only proof I have are screen shots of the "account". The name is a random series of letters and numbers, for example: A*KUGTOJMSOGUL. The earliest one is: AOMMM*D****DH. **This may have been going on for a while, since it's been a few months since we've downloaded anything. I'm concerned that someone has hacked our kindle account and is "borrowing" books. We've not noticed any activity in our account or purchases, but this is puzzling and worrisome. The fake accounts do not show up on our list of devices and only lasts a couple of seconds but is now the "default" even though we have selected another device as our default device. **Should we be concerned and what can we do about this? I really hate having to wait for this fake account to clear before purchasing a new ebook.

GetHuman-tamrionb did not yet indicate what Kindle should do to make this right.

How GetHuman-tamrionb fixed the problem

We are waiting for GetHuman-tamrionb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kindle's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Kindle issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tamrionb fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tamrionb
Apr 23rd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4912 others
0 customers following this


GetHuman-tamrionb started working on this issue
Apr 23rd, 2019 2:06am

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians