Recently, I have noticed a strange account or device listed under our kindle account...

GetHuman-tamrionb's customer service issue with Kindle from April 2019

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Help with my Kindle issue
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The issue in GetHuman-tamrionb's own words
Recently, I have noticed a strange account or device listed under our kindle account. My husband and I have multiple devices (kindles, Ipads and pcs for the kindle app). This week we noticed while downloading an ebook that a weird account shows up for a split second before shifting to one of our regular kindles. It is not listed under our accounts anywhere and the only proof I have are screen shots of the "account". The name is a random series of letters and numbers, for example: A*KUGTOJMSOGUL. The earliest one is: AOMMM*D****DH. **This may have been going on for a while, since it's been a few months since we've downloaded anything. I'm concerned that someone has hacked our kindle account and is "borrowing" books. We've not noticed any activity in our account or purchases, but this is puzzling and worrisome. The fake accounts do not show up on our list of devices and only lasts a couple of seconds but is now the "default" even though we have selected another device as our default device. **Should we be concerned and what can we do about this? I really hate having to wait for this fake account to clear before purchasing a new ebook.

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Kindle

Customer service issue
Reported by GetHuman-tamrionb
Apr 23rd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4912 others
0 customers following this

Timeline

GetHuman-tamrionb started working on this issue
Apr 23rd, 2019 2:06am

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