Kindle Customer Service Issues

Hello Margaret, I hope you are doing well. I understand the inconvenience you are facing with your Kindle Fire HD 8 not charging properly despite trying different chargers. As a fellow user, I empathize with your frustration. Given that this seems to be a hardware issue, troubleshooting may not resolve it. I recommend reaching out to us through live support to explore possible solutions such as a discount on a new Kindle Fire or a replacement if the policy permits. For replacement processing requirements like authentication using your account details and shipping information for the return label, we typically handle these via call or chat for security reasons. Feel free to contact Kindle Customer Support via phone or chat using the provided links. Rest assured, our team is dedicated to resolving any issues efficiently and ensuring your utmost satisfaction. Thank you for reaching out to the Kindle Support Team. Have a wonderful day ahead, Margaret. Best regards, Lubna Amazon.com

Regarding my account under the email address [redacted], I recently discovered numerous unauthorized app and book purchases made by my students. After contacting customer service last month, most of these charges were successfully removed and refunded, for which I am grateful. There remain, however, two charges dated 10/24/18 on a different credit card that I am unable to remove. The charges are for Pinterest and Ben 10. I would like assistance in canceling these orders as well. I would appreciate more information about payment options. It appears that the only method available is 1-click ordering. Disabling this feature on all devices and removing recommendations has helped prevent further unauthorized purchases by my students. I am unclear on how to make legitimate book purchases. I need to pay for a pending order on my account and purchase an additional copy since I have reached the share limit. I am requesting two reimbursements for the erroneous purchases made on 10/24 and guidance on alternative payment methods that do not involve 1-click ordering.

I need help adding the "Zondervan NIV Study Bible" to my new iPhone XR. It was originally on my Kindle 7 years ago and on my iPhone 5 five years ago. I've been making daily notes for 7 years and need access to them. When I tried to download it on my iPhone XR, it said it exceeded the license limit. Can deleting it from one iPhone affect the limit? I'm willing to repurchase the book but need my notes. Thank you for your help. -Malcolm J. Kindle serial#: [redacted] Email: [redacted]

I recently purchased a Fire HD 8 Kids Edition Tablet 8" HD Display for my daughter. Unfortunately, I seem to have misplaced the box and the SD card that came with it, along with the pin for the SD card. I'm unsure if I need a replacement for the SD card. Additionally, I can't access my account because I forgot the pin for my daughter's account and the one for linking our accounts to download apps and games. I've tried multiple lock screen pins created on my husband's tablet, causing confusion as they only work for his device. It's become quite a mess with different pins for each profile. I'm lost and need assistance to sort this out step by step.

Hello, my name is Joyce E Okello, an Australian author with two eBooks on Amazon Kindle titled "The Path to Power Planning for Your Business" and "Reactive Affirmations to Emotions." I am reaching out to GetHuman in relation to issues with my Amazon Kindle Account. After contacting Amazon KDP support about discrepancies in my book sales and a security concern where my book details were altered without my consent, I am still waiting for a resolution. Despite previous assurances of investigations, the issues persist. The incorrect name "Joyce Heath" continues to be displayed on my book cover instead of my actual name, Joyce E Okello. This misinformation has affected sales and poses a significant security risk. I urge Amazon Kindle to correct this error promptly to avoid further escalation. If a swift response is not provided, I will explore legal options to address these issues. A copy of this report has also been submitted to Amazon Support. Regards, Joyce E Okello Manager/Business Owner Inner Tuition Life Website: www.innertuitionlife.me Phone: [redacted] Personal Email: [redacted] Business Email: [redacted]

Hello, I had around [redacted] eBooks available for sale on Kindle. The email address linked to the account was [redacted] Address: The New Boathouse, Main Rd, Bosham PO18 8EH I recently closed my website domain and unfortunately lost access to the password associated with it. Consequently, I can no longer access my Kindle Bookshelf. Upon contacting support to recover the lost password link from my previous email account, I was informed that my KDP account has been closed permanently. However, my books are still selling on Amazon, and I am still receiving commissions. I rely on these book sales as my main source of income and cannot afford to lose access. It took me a significant amount of time to list all these titles initially, and I urgently need access to my account to continue promoting my books. Regards, Kevin W.

I carefully checked my printed paperback book, and it appeared satisfactory. The back cover had space for KDP to add the barcode. Upon receiving the physical proof, I noticed that the barcode overlapped with the last line of text, unlike the online proof. I require assistance from KDP to address this issue. I approved the digital proof, but the physical paperback is not as expected. I am seeking clarification and requesting another proof copy. This process is time-consuming. I am located in Canada.

My wife is hearing impaired. She uses a strong hearing aid in one ear and recently received a cochlear implant in the other ear. During the process of training her brain to interpret input from the implant, we have found that reading a book while listening to it being read aloud is very helpful. We are looking for a stand-alone device that can display text and read aloud simultaneously without needing internet access once the book and audio are downloaded. It should also have a built-in speaker. I am wondering if any Kindle devices can fulfill these requirements. If so, could you recommend the best models? Thank you in advance for your assistance.

Dear Sir/Madam, I am a retired teacher who has been attempting to use Amazon KDP to publish various books, including children's books and summaries and analyses of other works. Unfortunately, my Amazon KDP account was recently terminated due to alleged misleading information. I am deeply perplexed by this decision, as I have not been provided with specific details regarding the accusation against me. This setback comes at the start of my publishing journey with Amazon after investing a significant amount of money in learning how to publish books on Kindle without reaping any financial benefits. I am respectfully requesting a thorough investigation into my case by the KDP department, as the communication regarding the termination of my account was perceived as disrespectful, accusatory, and lacking empathy. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Akbar Showkatian

I mistakenly set the price too high for my book "All Letters, Applications, Business Letters and Business Email" by Rama Shankar Shukla on KDP in both eBook and paperback formats. Although I corrected the price in USD, it remains incorrect in Indian Rupee at Rs [redacted]. The displayed USD price is corrected at 12 USD, but the Indian Rupee price should be Rs [redacted]. Despite numerous attempts to change it, the issue persists. Can someone please address this technical glitch and set the price in Indian Rupee to Rs [redacted]? Thank you.

Hello, I have an "empty battery" message on my Kindle. It hasn't been used in quite some time. When I plugged it in, the light turned on but the message on the screen didn't disappear. I tried holding the slide button for 30 seconds and then the home button for 45 seconds, but it didn't help. This Kindle belonged to my Mom who passed away, and it hasn't been used for a while. She was an avid reader, and her Kindle was with her until the end. I wanted to see what she was reading before she passed, so I tried to turn it on, but I got this message. Is there anything else I can do to get it working? I would love to see what she was reading and perhaps start using the device myself. Thank you, Justine

Regarding the Paperback "Let's Count From 0-[redacted]" with ISBN [redacted][redacted] by Debralee Rooney Lyndon: Hello, I communicate on behalf of the author, Debralee Lyndon, via [redacted], which is managed by her husband, David Lyndon. Currently, the Kindle version of the book is on Amazon, and we aim to release the paperback edition. However, we've been alerted to a pagination issue in the manuscript that requires correction. The discrepancy seems to be between physical page numbers and the pages' text numbers. I'll outline the author's intended format: 1. Title page - right-facing, no text number. 2. Intentionally blank left-facing page with no text number. 3. Right-facing page with text number "0" since it relates to zero. 4. Subsequent pages numbered sequentially, starting with 1 on a left page, alternating odd and even numbers until page 54. 5. The last physical page is blank. We're puzzled by the concern raised and seek clarification on the necessary steps. Best Regards, Debralee Lyndon

I would like to update the payment method on the Kindle Paperwhite I gifted to my wife for Christmas. Her credit card was recently canceled due to fraudulent activity, reported by the bank. When attempting to make a purchase, an error message keeps appearing after entering the required details. Clicking on "CONTINUE" redirects me back to re-enter the Credit Card information. Despite multiple attempts, the issue persists. I am currently unable to reach out via phone from Mexico City. Her Kindle email is [redacted], but I am contacting you from a different email address. How can I update her Kindle account with the new Credit Card information? This adjustment is essential for her to purchase desired books. Your assistance in resolving this matter promptly would be greatly appreciated.

Issue 1: I published my manuscript in late January and encountered a royalty discrepancy. Your system only listed a 60% royalty at $0.71 per copy, while when I downloaded the same book, I received $2.35 per copy at 60% royalty, using the identical manuscript. I reached out to KDP for assistance, but the representative dismissed it, claiming it was a different book due to being downloaded as a PDF or Docx, even though the content was the same. Issue 2: After publishing in late January and ordering 5 proof copies, I noticed discrepancies in the published book compared to the uploaded manuscript. Despite multiple attempts at correction, each new version still contained errors. I ordered an author copy to address mistakes before public purchase; however, customers can still order potentially flawed copies before I can fix them. Authors should be allowed to preview their books before the public release to ensure accuracy. Issue 3: The paperback preview lacks content visibility for potential buyers, while the e-book preview displays effectively. Amazon's handling of royalties has been unjust, and their support response is generic. I'm advising friends against purchasing until these issues are resolved.

Account A1JT80VL3TUlKH owned by B.J. Harris requests the removal of $[redacted] from the book "President Barack Hussein Obama on his way to Mt. Rushmore Depsite the Lame duck Congress," and the elimination of the $[redacted] price tag on "Comfort Zone Mrs. Margoliss." Both books should be placed on her bookshelf as they were not previously included with her other books. B.J. Harris is currently running a promotion and would like these books to be part of it. Requesting confirmation once this change has been completed. You can reach B.J. Harris at [redacted] or [redacted]. Thank you, B.J. Harris, the author.

I am experiencing challenges with my Kindle Fire 7 after deleting Google Kindle. Following the deletion, all my books and additional purchases made by my daughter from my account were reloaded onto the device. I am now unable to remove these unwanted books as the option to delete them does not appear when I press on the book cover. Instead, a check mark appears and the books open. This issue arose after initially facing problems while trying to open some of my purchased and downloaded books on the Fire 7, where the screen would freeze. Although deleting the Kindle App from Google fixed the opening problem, it inadvertently led to the re-downloading of unwanted content. How can I delete these books without the delete option appearing, or how can I prompt the delete menu to reappear on my Kindle Fire 7?

Recently, I've encountered issues with my account. Kindle is assigning blame to me, though the fault lies with them. Despite my previous attempts to resolve this, Kindle remains unsatisfied. I received instructions via Kindle to contact a specific number that turned out to be unavailable. I am frustrated with your business practices. I have provided a valid credit card number for transactions, yet my debit card is still being charged. Consequently, I have blocked the debit card. There is a credit owed for a book, but reaching out to you has proven impossible. My phone number is 44 1[redacted]29. I will provide my email address upon request, but I believe this method is inefficient for resolving this situation.

I recently purchased 5 books on Amazon. Upon trying to access my Kindle app, I received an error message claiming my Kindle Unlimited subscription had expired. However, I do not have a subscription, just the free Kindle app. As a result, I am unable to download my new books or access my existing library. The solution seems straightforward to me. The message stating that my Kindle Unlimited membership has ended needs to be removed. I have over 90 books in my library that I cannot access due to this issue. Thank you, Brent Tremblay.

Hello, I recently canceled my Amazon.com account a few weeks ago. I use my Amazon.de account regularly and found that having both was causing confusion, so I opted to cancel the .com one. However, I've now lost access to all my Kindle books, even though I purchased them through Amazon.de. I don't understand why this happened. Would I lose access to my purchased items if I were to delete my Amazon.de account as well? This situation seems odd to me. What does canceling one account have to do with the other? Thank you.

I recently purchased a new Kindle to replace my old one that's on its last legs. When attempting to register the new device to my Amazon account, I received a message indicating that I am "now connected," yet it prompts me to complete the registration process. I typically sign in using my email address, [redacted] However, I seem to have forgotten my password and none of my attempts to reset it have been successful. I've tried various methods like shifting across the screen or entering a wrong password multiple times, to no avail. I simply need assistance in recovering my password or setting a new one. Thank you for your help. Frances