Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kickstarter will reply our your email.
As a last, sometimes only, resort- Kickstarter customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Kickstarter?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Kickstarter, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Kickstarter is a crowdfunding platform that helps creators bring their projects to life. To get started, creators set a funding goal and a deadline. They then create a project page where they outline their vision, including rewards for backers at different pledge levels. People who are interested in supporting the project can pledge money towards it. If the project reaches its funding goal by the deadline, all pledges are collected and the creator can proceed with bringing the project to fruition. If the goal is not met, no pledges are collected and the project does not proceed. Kickstarter provides a platform for creators to showcase their ideas, build a community, and receive funding from supporters who are passionate about their vision.
The Kickstarter referral program is a way for creators to invite their friends, family, and supporters to back their projects. By sharing a unique referral link, creators can earn additional funding when someone pledges to their project through that link. When backers pledge through a referral link, Kickstarter tracks the referral and awards the creator with a percentage of the pledge amount as a bonus. This program encourages creators to leverage their networks to drive more pledges and support for their projects, while also allowing their backers to become advocates for the campaigns they believe in. It is a win-win situation, as creators gain more funding and supporters get to help projects they care about while also supporting their favorite creators.
Kickstarter charges a few fees to help cover operational costs and support creators. There are two main types of fees associated with Kickstarter campaigns: platform fees and payment processing fees. The platform fee is 5% of the total funds raised, which is used to maintain and enhance the Kickstarter platform. Payment processing fees, typically 3-5% plus $0.20 per pledge, are charged by the payment processors like Stripe and are applied to each successful pledge. These fees cover the costs associated with processing backers' payments securely. It is important to consider these fees when setting a funding goal for a project. Kickstarter is transparent about its fees, and creators can use the Funding Calculator on their website to estimate the fees they will incur based on their goals.
Click the link above to get answers to just about any Kickstarter customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Kickstarter's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Kickstarter agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Kickstarter anyways and help you with your issue. Over the last 18 months, 9,828 customers like you have come in search of a phone number for Kickstarter and helped us confirm they don't have one. Common reasons that people try to call Kickstarter customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Kickstarter first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now Kickstarter doesn't have any phone numbers. It's not always clear what is the best way to talk to Kickstarter representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Kickstarter Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Kickstarter, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Kickstarter customers like yourself.
GetHuman does not provide call center services or customer support operations for Kickstarter. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kickstarter. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.