I keep trying to log into my July account to place an order and it keeps redirecting me...

GetHuman5037140's Recover Account issue with Juul from July 2020

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The issue in GetHuman5037140's own words
I keep trying to log into my July account to place an order and it keeps redirecting me to a page that says “verify your phone number and enter the code that is texted” every time i add my phone number the only text I receive is a text that says this “this phone number is already associated with an account” please help me solve this problem. I would like to order a new Juul but it is not allowing me to do so until my phone number is “verified” .

GetHuman5037140 did not yet indicate what Juul should do to make this right.

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Juul

Recover Account issue
Reported by GetHuman5037140
Jul 7th, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 700 others
0 customers following this

Timeline

GetHuman5037140 started working on this issue
Jul 7th 2:38am

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