I'm writing to you about a problem with the pods. The gold tabs on the pod are almost c...
GetHuman-shgnwg's customer service issue with Juul from November 2018
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The issue in GetHuman-shgnwg's own words
I'm writing to you about a problem with the pods. The gold tabs on the pod are almost completely straight out of the pack. If I bend them down to make a connection with the juul unit it doesn't make contact and the light wont come on which means you cant get a hit out of it. This is the *nd pack I bought like this and they are un usable. With each pack costing me $** (that's $** I've wasted in the past week) I'd like to be reimbursed for the money I've spent for faulty equipment. The store wont replace them since the carton is open and there's no way of telling the condition of the pods without doing so
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