I ordered a new JUUL under my warranty and cannot get further with my log in to see whe...

GetHuman-bebby_db's customer service issue with Juul from April 2018

7163 similar
0 following
Help with my Juul issue
First: share to improve GetHuman-bebby_db's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bebby_db's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman-bebby_db a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-bebby_db's own words
I ordered a new JUUL under my warranty and cannot get further with my log in to see where the order has reached as I do not live in the USA so apparently my age cannot be verified!*This is pretty ridiculous as JUUL has had no problem emailing me (in my home country of Trinidad, firstly with my warranty and later with codes- to my Trinidad cellphone) **.How am I supposed to track my order?**. Will it be sent to my daughter’s Florida address or my Trinidad address which is the address it is warrantied under?
GetHuman-bebby_db did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman-bebby_db fixed the problem
We are waiting for GetHuman-bebby_db to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bebby_db fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bebby_db
Apr 26th, 2018 - a yr ago
I have an issue with Juul too
Not resolved
Seen by 7 customers so far
Similar issue to 7163 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
GetHuman-bebby_db started working on this issue
Apr 26th, 2018 5:43pm