I need help logging into old school runescape. I lost my password and need help recover...

GetHuman-apprice's customer service issue with Jagex Ltd. from May 2018

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The issue in GetHuman-apprice's own words
I need help logging into old school runescape. I lost my password and need help recovering*resetting it. I tried using password reset on Jagex website but every time I tried resetting it came up with an error. i recently changed my username from "aabc**" to "TheSodomizer". idk if that is the cause or not but i'd appreciate a resolution to this problem. thanks
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Jagex Ltd.

Customer service issue
Reported by GetHuman-apprice
May 23rd, 2018 - a yr ago
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Timeline
GetHuman-apprice started working on this issue
May 23rd, 2018 7:50am
GetHuman-apprice indicated the issue is not fixed yet.
May 23rd, 2018 6:29pm