Hello! My order (tracking number: *Z****************) has not shown up and it says it w...

GetHuman-mhanning's customer service issue with JCrew.com from August 2018

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The issue in GetHuman-mhanning's own words
Hello! My order (tracking number: *Z****************) has not shown up and it says it was delivered on ********. I waited the allotted time and I asked my neighbors (also checked all around the outside of my house) and it is nowhere to be found. Can you please help with getting a replacement for this package? I also checked the camera we have on our front porch and it was never physically delivered, so I know it can't be a mistake on my end. Let me know, thank you!
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JCrew.com

Customer service issue
Reported by GetHuman-mhanning
Aug 10th, 2018 - a yr ago
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Seen by 3 customers so far
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Timeline
GetHuman-mhanning started working on this issue
Aug 10th, 2018 3:58pm
GetHuman-mhanning confirmed the issue is fixed. Hooray!
Aug 10th, 2018 5:00pm