Charged for jewellery care plan incorrectly.

GetHuman-philma's customer service issue with JC Penney from October 2018

20 views | 1196 similar | 0 following
Help with my JC Penney issue
First: share to improve GetHuman-philma's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-philma to get a JC Penney rep on the line!
Always use the GetHuman Phone to call JC Penney. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-philma may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-philma's own words
I bought earrings today that were reduced to $** and the assistant asked me if I wanted a lifetime jewellery care plan. I replied definitely not as I was leaving for my home in Ireland today and it would not be feasible to bring them back. The other assistant agreed with me and the assistant typing in my purchases asked the other assistant how to remove the charge. I thought she’d done so but I’ve discovered she did not and I was charged the $**. I would like you to refund this $** back onto my credit card. I can send you pictures of the care plan and the receipt showing how I was charged. The store was in Queens Boulevard. **Kind regards **Philomena Doherty
I specifically stated I didn’t want it.

GetHuman-philma did not yet indicate what JC Penney should do to make this right.

How GetHuman-philma fixed the problem

We are waiting for GetHuman-philma to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-philma fixes it.
This email address isn't valid

JC Penney

Lifetime Jewellery care plan
Customer service issue
Reported by GetHuman-philma
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1196 others
0 customers following this


GetHuman-philma started working on this issue
Oct 16th, 2018 9:51pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians