Instagram Customer Service Issues

My name is Celia Gallion, and I recently discovered that my page was hacked. The username associated with the account is jujugallion, linked to my original email address [redacted] I received an email notifying me of an email address change and directing me to a secure link. However, upon following the instructions, the message indicated that my account could not be found. Despite the situation, my account remains active. I created a new page in an attempt to communicate with the hacker and request the release of my original page. This page holds sentimental value as it contains important contacts and memories of deceased family members. Since some of these individuals are no longer living, I cannot send them friend requests. The attached business website is also connected to this compromised account. I am willing to provide any necessary verification, such as a selfie video, to confirm my identity and regain access. Your assistance in resolving this matter is greatly appreciated.

Dear Sir, this is my genuine Facebook account, and my Instagram account is also connected to it. I have not posted any illegal or inappropriate content on either platform. However, my accounts have been deactivated by your security system. I kindly ask you to please review my Instagram and Facebook accounts and reactivate them promptly. Username: reek_oz_ Contact Number: [redacted] Name: Reek Biswas

Dear Instagram Customer Service, I am Dimitris Katsaras, the host of the Instagram profile @schwarzes_schaf_tuebingen. My business account for a café/bar, open for 7 years, has been blocked due to the platform's recent age restriction policy. The account opening date aligns with my business establishment. Despite attempting to appeal by submitting my passport to verify my age, the feature is malfunctioning (Screenshots provided). Without access in 28 days, my account will be deleted. Kindly assist me in resolving this issue. Thank you. Regards, Dimitris Katsaras

Hello, I received a message in which I accidentally clicked on an email address to copy it. A page then popped up stating that a password reset had been requested and I needed to enter a new one. Since I did not request or want the password reset, I closed the page without entering any information. Now, I am worried that the sender may have access to my Instagram account or even worse, since they also have my email address. I tried to report this message but kept ending up on the help page. Although I managed to write a message under *Settings *Help *Report a Problem, it is not showing up in the sent support requests. I tried this twice. I attempted to report the issue in the browser version instead of the app, but I was unable to log in as the user with my email address was not found. I am unsure of what to do next or how to protect myself. I am still logged into the app but fear that if I try to change my password for security, I may lose access entirely, making things worse. I am lost and in desperate need of help, but it seems nearly impossible to find assistance whether through the browser, Instagram, or Facebook since I cannot find a direct support address. Desperately, Ute

On May 6, [redacted], when I set up my birthday for the account @yian_ojh.ins, I accidentally set it to 5 years old. Following this, my account was immediately logged out. Despite attempting to prove my correct age, I was unable to send the verification as I received a message stating that I had exceeded posting limits. The account has quickly gathered [redacted] fans, and I have dedicated considerable effort to its content. This account holds precious memories and interactions with fans that I cherish. I urgently request the return of my account. Thank you.

Hello, I attempted to log into my Instagram account @llaaauurrrraaa today to check out the latest updates, but I received a strange message prompting me to provide my phone number and then asked me to log out. It mentioned something will happen in 24 hours. I did not delete my account or have any intentions to. Now, I can't seem to find my account, and I'm unable to log in. I truly hope this is a huge misunderstanding because there were years' worth of data on that account. I really want my account back no matter what. I hope you understand and can assist me with this. Not too long ago, my account was even hacked, but I managed to change my password and remove the unauthorized device. Could this be related? I really hope not as my worst fear is that my account has been deleted and is irretrievable. Please, please help me. Regards, llaaauurrrraaa

I would like to report that my main account, duong_charless, has been hacked. I am unable to recover my account as the hacker changed both my phone number and email address associated with it ([redacted]), which is now linked to the account pookie_du_3012. Following the steps for account recovery after hacking, I lack the required methods like double verification or photos in my posts to verify ownership. However, I could provide photos I shared with contacts to verify my identity if needed. I am willing to answer any questions regarding the duong_charless account to prove it is mine. For further communication, you can reach me at pookie_du_3012 or email me at [redacted] I am hopeful to regain access to my account. Thank you and have a nice day.

Hello Instagram User Support Company, I am Elizaveta Sereptyuk, a user of the Instagram account @_i_eliza_._ I am seeking your assistance to recover my account, which I have had since [redacted] until May 3, [redacted]. My account is associated with the email address [redacted] and the Facebook account Єлизавета Серептюк. Unfortunately, my account was hacked, and the ownership was taken over fraudulently. I have lost access as the email and password were changed without my consent. Attempts to regain access have been unsuccessful. On May 3, a person using the account @katrin_1503, who I previously worked with, reached out for help, leading to the discovery of the unauthorized access. The scammers linked a new email, [redacted], to my account, making it impossible for me to log in. I am reaching out for your help and support in reclaiming my Instagram account. Please contact me at [redacted] Thank you for your prompt attention to this matter.

Dear Instagram Support, I am Elizaveta Sereptyuk, a user of the Instagram account @_i_eliza _._. My account was hacked, and the email and password were changed, making it impossible for me to access it. I believe my account was linked to another email and phone number by the hacker. Despite my efforts, I have been unable to regain control of my account. I suspect that the hacker may have linked my account to the email [redacted] Previously, my account was associated with the email [redacted] and my Facebook account under the name Elizaveta Sereptyuk. I am in need of assistance to reclaim my account from the scammer who has taken it over. I have attached screenshots as proof of my ownership of the account. Please contact me via the email [redacted] to help me resolve this issue promptly. Thank you for your assistance in advance.

I have encountered a hacker who continuously alters my email, phone number, and password. While I recently recovered my account, I am facing issues with the authentication app, Duo. Despite my attempts, the provided codes, as well as the backup codes, are not working. Although I removed the hacker's device, they somehow manage to regain access. This poses a significant security concern, and I am seeking assistance to prevent this individual from accessing my account repeatedly. The hacker's email address is [redacted] I have recently submitted a video selfie and am awaiting a response. My username is yuzhucheng, and the initial email used during sign up was [redacted] I kindly request to disable the hacker's authentication apps, if they have set them up.

I have been a victim of bullying on this platform by someone from a foreign country. Despite his threats and harassment, I refused to send him any money. He resorted to creating multiple accounts to torment me, even threatening to deactivate my account due to my depression. He managed to report me multiple times, leading to my account being at risk of deletion. After receiving a notification of a terms violation, my account was ultimately deleted, only to reappear as "Instagram user." I have completed the face verification process with code [redacted], but I am not receiving any updates on my appeal. I am anxious about the impact on my music business and connections on Instagram. Despite my efforts to reach out, my appeal seems to be ignored, with the system indicating too many requests when I try again.

My Instagram account @itsgraceee._ was deactivated mistakenly. On November 2, [redacted], around 9:00 p.m., my account was locked without violating any guidelines. I completed the verification steps by entering my phone number and receiving a SMS code, but my account vanished. Now, when I try to access @itsgraceee._, it says "user not found." I had cherished memories and family photos on that account, making it crucial to me. Despite following Instagram's instructions, my account remains inaccessible, causing [redacted] followers to disappear suddenly. I am reaching out for assistance to reactivate my account and retrieve my valuable data. Your prompt action would be greatly appreciated. Thank you.

I logged out of Instagram and tried to log back in but realized I forgot my password. Despite attempting to reset my password over 20 times on numerous days, the system indicates that the reset link has been sent to my Gmail. However, upon checking my email, I find nothing from Instagram, thus preventing me from resetting my password. I searched online and found many others experiencing the same problem, but no solutions were available. Please assist me as soon as possible. Regards, Kaesorn

There may be errors in translation from the original language. Hello, my initial Instagram account was inexplicably deleted in January of this year. Subsequently, I attempted to create new accounts over three days, but they were also banned without cause, despite adhering to Instagram guidelines. After purchasing a new phone and SIM card consecutively, my Instagram account was once again banned within half an hour. Following this, I created another account which was banned in less than five minutes. I kindly request the restoration of at least one of my accounts or the opportunity to create a new one without facing unjust bans. I am puzzled by this situation and the lack of support or response after reaching out several times. Please advise on the next steps. Your assistance is greatly appreciated.

On Thursday evening, one of our Instagram accounts was hijacked. The hacker altered the account email, password, and enabled 2FA. It appears they have also deleted the account and removed the associated phone number. This has left us unable to access the original account. We require access to IG to seek assistance. The original email for the account is [redacted] The hacker changed it to [redacted] We have a Facebook business account associated with the Magazine, which seems to be unaffected. We are willing to provide any necessary information to confirm our identity for account restoration. We would appreciate any advice or help.

Greetings! I am having trouble accessing my Instagram account @zhulega. The phone number confirmation feature is displaying an error, preventing me from receiving the required code via SMS. Recently, while archiving some photos, my account prompted me to re-enter my username and password. Following this, a message appeared asking me to confirm my phone number, rendering me unable to sign in. How can I regain access to my Instagram account?

I would like to have my account deleted. My boyfriend has been using it to open up and share his problems without me knowing. If the account is reactivated, it will hurt me to think he won't feel comfortable confiding like before. Please delete my account with the username Amberlynneffs but ensure he can still use it to message.

Hello, I'm reaching out because I've been trying to get my Instagram account certified without success. I've attempted several times but haven't received any feedback yet, despite meeting all the necessary criteria. My Instagram handle is @theclawmodels, where we have over 32K followers. We are a modeling agency with offices in Paris and Milan. I would appreciate any assistance you can provide in this matter. Thank you.

Good afternoon, I accidentally clicked "yes" on my unlocked phone when it changed my age in the settings of my Instagram account. I was planning to address it later, but now my account is blocked because Instagram thinks I'm 5 years old! I am not 5 years old and I have been trying to contest this by sending my ID photo several times. However, the countdown for the final cancellation of my account is still running, and I am unsure of what to do next!

My Instagram account has been compromised. The hacker has changed my email, password, contact number, and even my username. I have been using this account for over 8 years, and it holds all my precious memories and personal information. I am extremely frustrated as all my friends communicate with me through Instagram, and I urge to recover my account swiftly before it gets deactivated. Here are the details: Original Email: [redacted] Changed Email: [redacted] Original Username: shreeviji_1913 Changed Username: shreeviji_19 Contact Number: [redacted]