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Instagram Customer Service Issues

Archive 326

The following are issues that customers reported to GetHuman about Instagram customer service, archive #326. It includes a selection of 20 issue(s) reported May 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, I am experiencing an issue. My account has been disabled. I am unable to use Facebook or Messenger due to my linked Instagram account, "gshaha458," being disabled. It appears that the activity on "gshaha458" violated Instagram's Community Guidelines or other standards. I believe this may have been a mistake. How can I request a review of this decision? Thank you for your assistance.
Reported by GetHuman7425009 on Monday, May 9, 2022 2:38 PM
On 5/7/[redacted], my Instagram account was hacked. I received a DM with a link, clicked on it, and my page displayed an Arabic message. The hacker changed my email and phone number, using my profile picture and name. I have not been able to resolve this issue. Please help me recover my account concetta_rose_. The email associated with the account was [redacted], and the phone number was [redacted]. If you check my friends list, you will see the Kip Moore profile I clicked on, which led to the hack. Contact me at [redacted] or [redacted].
Reported by GetHuman7425026 on Monday, May 9, 2022 2:43 PM
I received a text message containing a link to access my account followed by an unexpected code. Subsequently, an email informed me that my account's phone number had been modified. The message stated, "Hi, Your new phone number is +[redacted][redacted]. If you did not make this change, you can secure your account here." Clicking on the provided link only redirected me to a FAQ page which did not offer assistance. Then, I received another email indicating that my account's email address had been altered without my consent. I am currently unable to access my account as the password appears to have been changed.
Reported by GetHuman-zafrrina on Monday, May 9, 2022 3:46 PM
My Instagram account, @justpegasus, was unexpectedly deactivated. I have followed all the terms of use and have tried to recover my account through the provided forms and emails. Despite sending the required photo with my name, username, and code, I have not received a response since my initial attempt 10 days ago. In my latest attempt, I did not even receive the code letter to proceed with verification. I suspect the issue might be related to my use of a VPN service, which is necessary for me. I have also reached out about this problem through my secondary account.
Reported by GetHuman7425482 on Monday, May 9, 2022 4:20 PM
Hello, my sister's Instagram account has been hacked. Her name is Maria Ioannou. Hacking someone's Instagram account is essentially theft. I would like Instagram to help her recover her account. Often, Instagram tends to respond more to celebrities rather than regular users. However, it's essential to remember that there are more regular users on the platform than celebrities. These regular users are loyal customers of Instagram, and without them, Instagram wouldn't thrive. Can someone assist my sister in regaining access to her hacked account? Thank you.
Reported by GetHuman-john_ioa on Monday, May 9, 2022 4:26 PM
It is concerning to see a 10-year-old girl dancing and singing to explicit content. Where are the filters to determine the appropriate age for creating such videos? Is it about parental control or responsibility for minors? There seems to be excessive censorship on some matters, yet girls under 18, in this case under 11, are allowed to use sexual content? This is irresponsible. Using such content might be acceptable for adults, but it poses a danger to the child. How is there no option to report underage content on Instagram? Hopefully, they are not promoting disguised pedophilia as freedom. This is a clear violation of child protection. Even if this music is popular, it is not suitable for minors, let alone dancing to it on social media. Do you realize how many pedophiles can access such content there? There should be an algorithm to prevent these videos. Will it be washing your hands if you blame for promoting this kind of entertainment?
Reported by GetHuman-jargueda on Monday, May 9, 2022 9:52 PM
Hello, I would like to bring to your attention that my official Facebook account is linked to my Instagram account. Unfortunately, after a week, my account got disabled. I am unable to log in to both my Instagram and Facebook accounts. I have always adhered to the Facebook community guidelines and haven't violated any rules on my official Facebook account. I kindly request your assistance in recovering my personal Facebook account and reactivating my Instagram account connected to it. Thank you, Facebook team.
Reported by GetHuman7427086 on Monday, May 9, 2022 10:06 PM
Hello, this is my official Facebook account. I have linked my Instagram account to it. However, I am having trouble logging into both my Instagram and Facebook accounts even though I have followed all community guidelines. I have not violated any guidelines on my official Facebook account. I kindly request assistance in recovering my personal Facebook account and reactivating my linked Instagram account. Thank you, Alim S. [redacted] Password: asiakhatun Gmail: [redacted] Instagram team
Reported by GetHuman7427086 on Monday, May 9, 2022 10:08 PM
Hello, I recently had my account disabled without a valid reason, seemingly due to an age-related assumption. Unfortunately, I haven't been able to communicate or resolve this matter as my account is inaccessible, and I'm not receiving responses to my emails. Despite uploading my ID multiple times, I keep receiving emails requesting additional forms of identification. Any assistance you can provide at this stage would be greatly appreciated. Thank you.
Reported by GetHuman7427286 on Monday, May 9, 2022 10:55 PM
I have been unable to access my Instagram account for nearly 24 hours for unknown reasons. Every time I enter my login information, a message appears asking to verify my ownership of the account. I have tried various solutions, including using the login link, resetting my password multiple times, and changing networks and IP addresses, but I am caught in a frustrating cycle. After entering the correct details, I am prompted to "get help logging in," only to be directed to unhelpful FAQs. My username is @izzynorms. I am reaching out in desperation for assistance to regain access to my account. Thank you for your time and support.
Reported by GetHuman-izzynorm on Wednesday, May 11, 2022 2:16 AM
Hello, I'm writing because my Instagram page @jenesannoubel was mistakenly deactivated 30 hours ago after posting 3 photos simultaneously with our event partners mentioned. Additionally, my Instagram page @mmilgpe, related to the upcoming Miss Pageant event this Saturday, was also shut down due to a surge in DMs regarding the show, resulting in a rapid increase in followers after posting 21 photos from a photoshoot, all in compliance with social media platform rules. I am unable to reactivate either account at the moment due to limitations on this functionality, as my activities are being flagged as spam due to the sudden popularity of the show. I urgently need assistance to restore both Instagram pages before Saturday. I appreciate your prompt response to this matter. Thank you, Danitzia LOGIS – Manager of Instagram pages @jenesannoubel & @mmilgpe
Reported by GetHuman-jenesann on Wednesday, May 11, 2022 11:38 AM
I recently received a message from an ID named S.H.R.U.T.I, asking for a vote in a contest. Initially, I believed it was genuine so I followed instructions to confirm by copying and pasting an email address at [redacted] Unfortunately, on the 7th of May, [redacted] at 17:03 (PTD), I found myself unable to log in to my account "tush_07" as it had been hacked. The hacker changed my Instagram username to "star_vick_07" and even contacted my friends posing as me. The email address and phone number linked to my account are [redacted] and +[redacted]95. I signed up on an Android device. I urgently seek assistance in recovering my account.
Reported by GetHuman7433709 on Wednesday, May 11, 2022 6:38 PM
I received a message from someone named S.H.R.U.T.I asking for a vote in a contest. I believed it was a genuine request and followed the instructions provided. Unfortunately, the email address [redacted] turned out to be fake. Soon after, my account "tush_07" was hacked and renamed to "star_vick_07." This incident occurred on May 7th, [redacted], at 5:03 PM (PTD). Despite multiple attempts, I have been unable to regain access to my account. The email address and phone number associated with my account are [redacted] and +[redacted]95, respectively. I initially signed up using an Android device. I kindly request assistance in recovering my account promptly.
Reported by GetHuman7433709 on Wednesday, May 11, 2022 6:57 PM
I received a message on Facebook Messenger regarding the upload of my sensitive photos with a provided link. Without fully thinking, I clicked on it and entered my login credentials out of concern. Unfortunately, this granted access to the hacker who initially breached my Facebook account and later infiltrated my Instagram account using an old email address that I rarely use or monitor. Consequently, I am now unable to access my Instagram account as the hacker changed the linked email address. It has been three days since my account was compromised, and despite following Instagram's recommended procedure of submitting a video selfie, I have not received a response. This compromised account contains personal photos and private messages, and it's crucial for me to regain control of it as soon as possible. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman7434921 on Thursday, May 12, 2022 2:16 AM
I encountered an issue with my Instagram account after being accused of buying followers and likes, which is not true as I only have [redacted] followers. I tried to log in, but my password was not accepted, even though I use the same one everywhere. When I tried to reset my password, I was informed that a link was sent to my old phone number, which I no longer have. I am distressed by these false accusations as I have not engaged in any such activities. I attempted to update my phone number and even reached out to my old number, but it was futile. I also tried to use my email for recovery without success. I am seeking assistance to resolve this frustrating situation. Thank you for any help you can provide.
Reported by GetHuman-natojuri on Thursday, May 12, 2022 11:57 AM
My Instagram profile, which is also my artist profile under Utoka_Techno, has been hacked. The perpetrator altered all the details, including changing it from Utoka_Techno to Utoka_Techn. The original email, [redacted], has been replaced, as well as my phone number, now [redacted]3. I feel completely helpless as years of work have vanished in an instant. I am reaching out for help to regain access and revert the email and phone number back to their original settings. To verify my identity, I can provide a photo of my ID card with my face next to it. I am desperate for assistance and would be overjoyed if this issue could be resolved. Thank you for your time, and I hope to receive positive news soon.
Reported by GetHuman-jjokey on Thursday, May 12, 2022 12:32 PM
Hello, My name is Raphael Wreford, and I need assistance with recovering my Instagram account that was recently hacked. As a photography enthusiast, losing access to my account, where I share all my photos, has been distressing. The incident occurred yesterday around 11:00 AM (UK time). The hacker not only changed the password but also the associated phone number and email address, preventing me from initiating a reset procedure. Despite attempting to verify my identity through the app and submitting a video of my face, these efforts have been unsuccessful. My username is __122raphpv3__ (enclosed by double underscores). I am earnestly seeking help to regain control of my account. Thank you for your assistance. Sincerely, Raphael
Reported by GetHuman7436547 on Thursday, May 12, 2022 4:08 PM
Last Friday, my Instagram account of 9 years was hacked. I have lost full access to my account as the hacker changed all my login information. They are currently posting stories and messaging people under my name, promoting cryptocurrency/bitcoin. Despite my efforts, reaching out to Instagram Help has not helped me recover my account. I submitted a request and even sent a selfie-video, but they claimed they couldn't verify my identity. Oddly enough, my hacked account's profile picture matches the one in my video. I am seeking assistance to open a ticket with Instagram to regain control of my account or obtain contact information for a live person who can assist me in resolving this matter. Any help would be greatly appreciated. Thank you.
Reported by GetHuman7437416 on Thursday, May 12, 2022 8:18 PM
Hello, My important personal Instagram account was unexpectedly disabled while I am volunteering in Kiev, Ukraine. I have not violated any community guidelines and suspect my account may have been hacked due to prevalent hacking activities in the region. Initially, I received a message stating my account was under review for 24 hours and requested my current phone number. I entered my local Ukrainian SIM card information as I prefer not to use international roaming with my Canadian number. After the review period, I tried to log in only to find my account disabled. When attempting to submit an appeal through the provided link, the submit button was unresponsive. My account holds years' worth of contacts including family and friends I can only connect with through Instagram. I am reiterating in my appeal to Instagram regarding the significance of this personal account for both personal and business communications. I have detailed my account creation in Canada in [redacted] and its continuous use during my travels internationally. Presently, I am in Kiev, Ukraine, and available via the provided contact numbers. Due to technical difficulties, I am sending this appeal through a VPN server with local details included. Thank you.
Reported by GetHuman7437569 on Thursday, May 12, 2022 9:02 PM
I am having trouble logging into my Instagram account. About 5 years ago, I accidentally logged out on my iPhone 6 and haven't been able to log in or create a new account since then. A year later, after getting an iPhone 8, I managed to log in, but then I changed my password and got logged out again. From then on, I have been using Instagram on browsers like Safari or Firefox. Recently, I upgraded to an iPhone 13, hoping to log in through the app, but I couldn't. However, a few months back, I got an iPad and was able to log in successfully. I would love to access my account through the app on my iPhone again. Your help would be greatly appreciated. Thank you. Sincerely, Janina
Reported by GetHuman7439163 on Friday, May 13, 2022 12:45 PM

Help me with my Instagram issue

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