Instagram Customer Service Issues

Last night, I lost access to my Instagram account with the username bukenwaldski. Despite having no unusual activity or violating any rules, I was prompted to add a phone number to regain access, which I did by entering the verification code sent. Instagram then informed me that they are reviewing the situation and will restore access within a day. However, to my surprise, after waiting, I found out my account was blocked for violating community guidelines. I am eager to regain access to my account without further inconvenience. Unfortunately, my attempts to appeal to support were hindered by an incorrect user ID. I remain hopeful that this issue will be resolved promptly.

I'm Javier Serrano Alix, and I'm unable to access my Instagram account @javierserranophoto. Yesterday, on 13/05/[redacted], when I tried to log in, I was asked to re-enter my details. Upon entering my date of birth (30/11/[redacted]), an error occurred as it defaulted back to the current date when I hit send. Consequently, I couldn't regain access as I was asked to prove I am over 13 years old. After appealing and uploading a photo of my National Identity Document (DNI) with my picture and date of birth, it stated that my request couldn’t be processed at the moment due to ongoing work. Since yesterday, I've been unable to access my account, receiving the same message: prove you are over 13 years old! Could it be because I changed my profile picture yesterday to one where I'm wearing a motorcycle helmet, glasses, and a bandana? Kindly assist in restoring access to my account promptly, as it's crucial for me as a photographer. Thank you. Best regards, Javier Serrano.

Hello, I recently received a link through Facebook that I unknowingly forwarded to a compromised account. Subsequently, I was logged out of my account. I attempted to reset my password, but after an hour, I had not received the reset email. Although I have not been notified of an email change, my phone number has been altered. When trying to reset my account, I noticed the email was sent to an unfamiliar foreign number. I am unsure of the steps to take next. Your assistance would be greatly appreciated. Account username: charlotte.moores Original phone number: +44 [redacted] Email address: [redacted] Thank you, Charlotte M.

I believe your company is being overly persistent with me. I have been attempting to close my account for a few days due to concerns about hacking. I no longer wish to deal with this situation. Despite resetting my password recently, the system did not recognize it when I logged in again. I have two accounts under cjschott and cjandrbschott on my iPad. When trying to deactivate both accounts, the system stated it's unable to deactivate at the moment, asking to retry later. This level of service is disappointing. The only contact option provided is a recorded phone message without access to a real person. Please deactivate my accounts promptly. Dealing with this issue has been incredibly frustrating. - C. S.

Hello, I am facing an issue with my Instagram account "khrdmndsmanh" as it got blocked for the incorrect date of birth provided. I mistakenly entered a different birth date. I am currently unable to access my account. I am eager to resolve this matter promptly. Thank you for your assistance. --- My Instagram account was recently hacked and I am now unable to delete it. I am over ** years old, but mistakenly created my account stating I am under **. This error has led to my account being blocked, leaving me unsure of what steps to take next to regain access. --- Unfortunately, my account under the name "shree**beauty*parlour" has been blocked. I am encountering issues with logging in, being informed that my email ID is invalid, despite accessing my Google account successfully. I am seeking guidance to rectify this issue promptly. --- I am facing complications as my Instagram account has been disabled due to an incorrect age input. My real birthday is July 29, [redacted], yet I mistakenly entered another date. I am hopeful to have my page reactivated promptly. Thank you for your attention to this matter.

Subject: Appeal for Disabled Facebook Account Dear Sir, My account under the name [redacted] has been disabled by the community guidelines. I am positive that I have not violated any of your rules and regulations. I value and respect your community guidelines. I firmly believe there has been a misunderstanding. I kindly request you to reassess my account promptly and reactivate my Facebook account. This situation is urgent because I have connected my account to other social media platforms like Free Fire and Instagram, as well as various applications downloaded from the Play Store. Despite my efforts to comply with all rules and regulations, my account was still disabled. I urge you to review my profile swiftly and consider updating your reporting system for better accuracy. Thank you for your attention to this matter. Sincerely, [redacted]

Hello, my Instagram account "kh**.z" has been blocked due to an incorrect date of birth. I am ** years old, but it was mistakenly entered as under **. Now I am unable to access my account and need assistance. Thank you.

After engaging in a chat, I mistakenly sent a nude photo and later blocked and reported the individual due to inappropriate content being exchanged. Unfortunately, the person took screenshots of our conversation and is threatening to share them with my friends and family. I urgently need Instagram to access the scammer's account, delete all chats, and block them to prevent further dissemination of the photo. My friends have already received messages containing the image, and I fear others may come across it as well. It is crucial to remove the chats to avoid any more people seeing the photo. Your prompt assistance in resolving this matter would be greatly appreciated.

Hello. On May 9-10, my sister's account lizavetta.sh was hacked. The email linked to this account was compromised as well. The hackers replaced the original email address [redacted] and phone number +7 [redacted] [redacted]-65-8* with different ones. They have posted multiple messages on the page trying to scam money from other users. While access to the email has been regained, we still cannot access the account. I am seeking assistance to regain access to the account. Thank you!

Hello, I'm María, managing social media for Roombo company. One of our company accounts, @roomboverin, has been disabled for several days. I've tried to recover it by submitting a document verifying the company's authenticity, like a sample invoice, but it won't let me send the message. The more I try, the more it tells me to stop trying at this time. I don't know why the account was disabled. Please, I would appreciate it if you could enable it as it's a vital tool for work to advertise things in this franchise location, where we have many local followers. Attached is the message I receive when trying to enable it on my own and a screenshot of an invoice from the company in case it helps. Thank you for your attention. Regards.

Hello, I have a big issue as I can't log in to my account @johnpedro777. I keep getting a message to fill out a form. However, when I try to send my message to request the reactivation of my account @johnpedro777, it doesn't go through and it says ID not found. I haven't made any mistakes, but you allow accounts of naked women or weapons to stay active. I express my passion for photography, yet you deactivate my account. I am distraught and completely devastated. Your app was part of my daily life and helped me make friends. Can you assist me in fixing this significant issue that has been ongoing for a week? Your help is crucial, and I assure you that without your app, my life is very challenging. Thank you for your understanding, and I really hope to regain the joy of sharing through your platform.

Dear Support Team, I am reaching out regarding my fcdc112_tipsy account, which was blocked due to an age restriction issue. Unfortunately, I accidentally entered my birthday too quickly and the system misinterpreted it, showing me as under 13 years old. This account holds significant memories for me, and I sincerely hope you can assist me in recovering access to it. I have already submitted an appeal and kindly request your prompt attention to this matter. As I no longer have access to the email associated with the account, I would appreciate if any communication could be directed to my new email address at [redacted] Thank you for your understanding and assistance in resolving this issue. Your help is greatly appreciated.

I am facing a significant Instagram issue. I have temporarily deactivated my Instagram account, @liaaeleaa, multiple times without any problems. Usually, reactivating it involved simply logging in. However, currently, after entering my password, it requests my two-factor authentication. Whether I input the codes from Google Authenticator or Instagram's Backup Codes, I receive an error message prompting me to try again later. It has been several days, and I am unable to resolve this issue. I am unable to report the incorrect deactivation as it requires Instagram verification. Generating new backup codes within the account is not possible. Furthermore, I am unable to contact anyone from Google Authenticator, though I believe this may not be the main issue. Is there any way for me to verify myself and have my account reactivated? This situation is distressing as the account holds years of work, and what's most troubling is that I deactivated it due to a heartbreaking breakup which now adds to my distress. I genuinely hope for your assistance. Best regards, Aurelia

Hello, my "aurelesto" account was hacked and renamed " _aurelesto__" on Sunday, May 15th. The hacker changed my email from "[redacted]" to "ryan"[redacted]" and my password and phone number. I am unable to recover my account even after trying the video verification. What steps should I follow to regain access? Thank you.

Hi there, I need help with my hacked Instagram account. The hacker posed as a follower, offered £[redacted] for answering a question correctly, and asked for my number and email for payment. After clicking on a link sent via a message from Facebook for Instagram, the hacker requested a screenshot to verify my number. Subsequently, I was locked out of my account as the hacker changed the number and password. Despite trying various solutions, I cannot regain access. The hacker is now contacting my friends, soliciting investments. This situation is urgent, and I seek assistance bringing my account back under my control.

Hello. My Instagram account, @lazareva__katerina__, was blocked 10 days ago. I suspect it was due to my use of a VPN program, which I rely on because Instagram is blocked in my country. I acknowledge that the frequent change in location settings may have triggered this action. Despite being assured access would be restored within 24 hours, my account remains blocked. I am unable to complete the required form due to a system error. I am confident I have not violated any Instagram guidelines as I have not posted any content that breaches the rules. My account, which is 9 years old, holds a wealth of significant information crucial to me. I kindly request the restoration of my account. Have a great day.

Hello Instagram team, I am Viki Merjos, the owner of the business Instagram account goddisknits. Unfortunately, on May 17, [redacted], my account was hacked, and the hacker changed the associated email and phone number. I have attempted the video verification process, but it has not been successful as most of the photos are of models. This situation has severely impacted my business as I am unable to post ads on Instagram and Business Facebook, affecting my advertising efforts and potentially harming my clients. The hacker is also attempting to scam my friends and clients. I am willing to provide my ID and business EIN information for verification purposes. I can also provide screenshots of the messages the hacker has been sending out. Please reach out to me at [redacted], [redacted], or call me at [redacted]. Your assistance in resolving this matter would be greatly appreciated. Thank you, Viki

Dear Support Team, Today, I encountered an issue where I was unexpectedly logged out of my Instagram account. Instagram requested a 6-digit code to verify my identity, which should be sent to me via email or my phone number. Unfortunately, I have not received the code despite several email send attempts. I receive other emails without any problem. The phone number linked to my account is outdated, and my current email addresses are as follows: [redacted] (old) and [redacted] (new). I am reaching out in hopes that you can assist me in resolving this issue. I cherish my account and would like to regain access without having to create a new one. I look forward to your prompt assistance. Sincerely, Suzana Hopf

Dear Sir or Madam, I am writing to report that my Instagram account, previously registered as "gmuentener" or "garimun", along with email addresses "[redacted]", "[redacted]", and "[redacted]", has been hacked. My brother was the one who first noticed this unauthorized access. The account has now been changed to the username "cdavidof" and the associated email address has been altered without my permission, leaving me unable to access the account. I have tried to follow the steps outlined online to address this issue, but I keep receiving a message prompting me to use a device I have used before, which I have done. This could be due to a backup on my phone or a recent update to the Instagram app. I kindly request that you contact me directly at "[redacted]" or on my phone at [redacted] 76 [redacted] 07 10 so I can take the necessary steps to secure my account, which may involve identity verification via video. Additionally, I authorize the immediate deletion of the account "cdavidof" for security purposes. Thank you for your prompt attention to this matter. Best regards, Garry Muentener Loestr. 45, [redacted] Chur

I'm feeling incredibly desperate right now 😢 My husband's Instagram account got hacked last night, and the person who took over changed the email and phone number. They also set up 2-step Authentication, making it impossible for us to regain access. Despite my attempts to reach out to them on Instagram, they ended up blocking me. In a last-ditch effort, I created a new Instagram account to plea for returning the account, but they demanded $[redacted] for the login details. After blocking me again, they are now posting fraudulent content on his page. We are in a panic because his IG contains our daughter's photos and memories of deceased family members. We have filled out the "no account forms" and reported the page, but we fear the account might vanish. Unable to contact Instagram directly, I am now trying to reach out to influencers to find any undisclosed way of contacting IG. I humbly request your help in recovering my husband's account.