Hello, my account: katjabrandl*with the e-mail address: *****@***.com* was hacked and...

GetHuman-katjabr's Hacked or Disabled Accounts issue with Instagram from February 2020

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Before contacting them, items GetHuman-katjabr may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-katjabr's own words
Hello, my account: katjabrandl*with the e-mail address: *****@***.com* was hacked and my email address was changed.**So if I click on 'Forgot password', the link will be sent to the wrong email address.*If I enter my email address, I am informed that no user has been found.**Yesterday afternoon I was still in my account without any problems. It hasn't worked since last night.**I also did not receive an email that the email address * password had been changed. Not even in the spam folder ..***Please help me.**Best wishes,*Katja Brandl

GetHuman-katjabr did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-katjabr
Feb 4th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 31891 others
0 customers following this

Timeline

GetHuman-katjabr started working on this issue
Feb 4th, 2020 8:26am
GetHuman-katjabr indicated the issue is not fixed yet.
Feb 4th, 2020 12:39pm
GetHuman-katjabr indicated the issue is not fixed yet.
Feb 5th, 2020 9:06am