Hello, my account: katjabrandl*with the e-mail address: *****@***.com* was hacked and...

GetHuman-katjabr's Hacked or Disabled Accounts issue with Instagram from February 2020

Help with my Instagram issue
First: share to improve GetHuman-katjabr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-katjabr may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-katjabr's own words
Hello, my account: katjabrandl*with the e-mail address: *****@***.com* was hacked and my email address was changed.**So if I click on 'Forgot password', the link will be sent to the wrong email address.*If I enter my email address, I am informed that no user has been found.**Yesterday afternoon I was still in my account without any problems. It hasn't worked since last night.**I also did not receive an email that the email address * password had been changed. Not even in the spam folder ..***Please help me.**Best wishes,*Katja Brandl

GetHuman-katjabr did not yet indicate what Instagram should do to make this right.

How GetHuman-katjabr fixed the problem

We are waiting for GetHuman-katjabr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked or Disabled Accounts issue
Reported by GetHuman-katjabr
Feb 4th, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 31891 others
0 customers following this


GetHuman-katjabr started working on this issue
Feb 4th, 2020 8:26am
GetHuman-katjabr indicated the issue is not fixed yet.
Feb 4th, 2020 12:39pm
GetHuman-katjabr indicated the issue is not fixed yet.
Feb 5th, 2020 9:06am