My instagram was hacked so I changed the password of the account. Then the next day, In...

GetHuman4145830's Hacked or Disabled Accounts issue with Instagram from December 2019

Help with my Instagram issue
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Before contacting them, items GetHuman4145830 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman4145830's own words
My instagram was hacked so I changed the password of the account. Then the next day, Instagram logged me out before I got onto the app and it said that they detected suspicious activity on my account so they would send a recovery code to my email. I checked my email and I haven't received any recovery codes, but I still receive all of the login attempt emails. On the screen when it says it will send me a recovery email it censors the email address used but I can tell it isn't the email for my instagram so I am confused as to what email it is sending to, especially since I still get other emails about that account.

GetHuman4145830 did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman4145830
Dec 24th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 29147 others
0 customers following this


GetHuman4145830 started working on this issue
Dec 24th, 2019 6:10am

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