Instagram Customer Service Issues

Archive 67

The following are issues that customers reported to GetHuman about Instagram customer service, archive #67. It includes a selection of 20 issue(s) reported April 23, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I woke up today and realized that 6 of my Instagram posts are missing. It seems like I have been hacked, and this has left me feeling really upset. My Instagram handle is @kamila_davies. Some of the posts include a picture of me in a yellow bikini, a red bikini, and a white robe, a photo of me with a milkshake, one of me in lounge wear in front of a mirror, and another one of me in dark black makeup with an attached video. As a hardworking model, my Instagram is essential to me, and I am devastated by this situation. I kindly request Instagram to restore these posts as they were crucial for my feed, especially regarding my new collaboration with a company. Your help in recovering these posts would mean a lot to me. Thank you, Kamila @kamila_davies
Reported by GetHuman2795834 on Tuesday, April 23, 2019 3:32 PM
I require assistance in recovering my Instagram account with the username "playnikhil." The account is only linked to my phone number, which is now inaccessible as the company providing the number is no longer operational in my country, India. To regain access, I am willing to provide my identity proof such as my Aadhar card. The last password I recall is "shubham136118". I am Indian and have numerous friends on my Instagram account. Please contact me at my current phone number: +[redacted]98 or email me at [redacted] for further assistance.
Reported by GetHuman-playnikh on Wednesday, April 24, 2019 11:45 AM
I am experiencing an issue with the account @marcus.gc7, which seems to have been disabled suddenly. I'm Con Cristalidis, Marcus's Dad (@con.crista75). I manage his account, created to share his soccer journey with the world as he aspires to become a professional player. I've been curating this account for the past 6 months, sharing positive stories and posts about his progress to inspire kids worldwide. I am unaware of any breach of Instagram's terms and conditions. This account is not for profit; it's simply to showcase his development. I am willing to provide any necessary documentation, like a statutory declaration or my driver's license, to prove our genuine intentions as a family pursuing a positive goal. After Marcus received an invitation to play in Brazil due to the positive content on his page, our account was disabled immediately after the event on 23/04/[redacted]. We have many cherished memories and sentimental moments documented there that we can no longer access. We are hopeful for a resolution, especially after Marcus's teammate @beckhamber had a similar issue resolved. We seek your assistance in restoring @marcus.gc7. Thank you, Con Cristalidis, Marcus's Dad
Reported by GetHuman-ctclambo on Thursday, April 25, 2019 3:24 AM
I recently got logged out of my account, and now I'm having trouble signing back in. When I checked from a different person's account, my profile seems to have disappeared - no posts are showing up under my handle. Strangely, I never received any emails about my account being disabled, and I have never had any photos reported or violated community guidelines. Trying to create a new account with a different email also resulted in a block, and attempting to recover my original account's password led to an error message. I have put in a lot of effort over the years to build up my account (@vivi_noir), gain followers, and share engaging content. I would appreciate getting my account back as soon as possible.
Reported by GetHuman-vivinoir on Thursday, April 25, 2019 4:06 PM
While trying to create a separate Instagram page for my graphic design projects, I encountered an issue. Instagram disabled my account during the sign-up process without a clear reason. I attempted to dispute this through their "help" section, but faced a problem. The form required an email address, yet Instagram's sign-up process only asks for either a phone number or an email, not both. I provided my phone number during sign-up, leaving me unable to fill out the email section of the dispute form. This has been frustrating as I wanted to use this username to match my professional email for my design work. Dealing with such problems highlights the poor customer service of this prominent company.
Reported by GetHuman-mylantra on Saturday, April 27, 2019 12:58 AM
Hello, I am reaching out about my Instagram commercial account that has been compromised. Username: nsboutiques Email: [redacted] On 20/4/[redacted], I received a verification email from Instagram stating that the email associated with my account was changed to phillipsannl. I managed to revert the change and regain control of the account on 23/4/[redacted] after changing the password. Unfortunately, on 25/4/[redacted], my account was hacked once again. Oddly, this time I did not receive any verification email from Instagram regarding an email change. Upon checking, I discovered that the account email was switched to "[redacted]" with the username "aloysirina." Our actual company email, "[redacted]," was originally linked to our Instagram page with the username "nsboutiques." As a result, we are unable to view any posts as we no longer have access to the account. I would greatly appreciate any assistance with this matter and am willing to provide further information if required. Looking forward to your prompt response. Best regards, Peggy
Reported by GetHuman-nsbappar on Saturday, April 27, 2019 7:55 AM
I've been dealing with an impersonation issue on Instagram. Despite reporting it multiple times through their support email, BBB.org, and account reports, I keep receiving robotic responses claiming no violation. The accounts in question are using fake names, hacking profiles, and spreading false information to my contacts. This behavior clearly violates their Terms of Service, and I expect Instagram to enforce their policies promptly by banning these accounts.
Reported by GetHuman2819316 on Saturday, April 27, 2019 8:10 AM
Hello, I believe someone may have accessed my account "joy_of_jo" on April 24th and changed the password. Despite changing the password on April 9th due to suspicious activity, I am now unable to log in. My account is linked to my Facebook profile under the name Joanna Wszeborowska. I can access Instagram using the account "joannawszeborowska," which I did not create myself. The affected email associated with this account is [redacted] I would appreciate your assistance in recovering my "joy_of_jo" account and clarifying the situation. I have valuable photos from various trips and important moments stored there. Thank you, Joanna Wszeborowska
Reported by GetHuman-joanna_w on Monday, April 29, 2019 12:01 PM
I am experiencing severe issues with both of my Instagram accounts being disabled. My name is Alex Cohen and my emails are [redacted] for the account alexzc21 and [redacted] for the account seductivevibration. I believe both accounts have been unjustly disabled due to false reports made against me, leading to them being targeted and harassed. Recently, my backup account @seductivevibration was disabled at 1 am based on accusations of violating terms, targeting individuals for harassment, and displaying violent or harmful content. These claims are unfounded, and I have not received any notifications from Instagram regarding these actions. Additionally, my main account @alexzc21 has been disabled three times in the last three weeks for reasons that are untrue, impacting my business and income. I have repeatedly filled out appeal forms without any response or resolution. I am urgently requesting clarification and reinstatement of both accounts to address these unfair actions affecting my online presence. Thank you for your attention to this matter. Best regards, Alex Cohen
Reported by GetHuman2830965 on Monday, April 29, 2019 4:56 PM
I attempted to set up an Instagram account using "Log in with Facebook" but encountered an error after choosing my username. This resulted in an account registered under the username "gorkem.bozbiyik" without a password, creating a partially completed account. I discovered this because I am unable to use the same username for a new account due to it being in use, and resetting the non-existent password with my email yields an "No users found" error. I would appreciate some assistance with this matter. Thank you, Görkem BOZBIYIK
Reported by GetHuman-gorkembo on Tuesday, April 30, 2019 4:29 PM
My son disabled my iPhone by entering too many wrong passwords, causing me to lose access to all my notes with usernames and passwords. I had to create a new Facebook account, but the real issue is with my Instagram account that I've had for over 8 years. I can't log in through Facebook, and when I tried to recover my password, I ended up creating a new account linked to an old email I can't access. My Instagram, with the username jmoore_5, holds many memories with friends and coworkers that I don't want to lose. Can you assist me in recovering my original account? Thank you for your help.
Reported by GetHuman2838990 on Tuesday, April 30, 2019 7:47 PM
Hello Instagram, I created my Instagram account on September 22, [redacted]. Recently, I got a new phone and installed the Instagram app on it on April 11. However, today when I tried to access my account, I received an error message saying "sorry, page does not exist." I attempted to reinstall the app on my new phone and log in again, but my login requests were denied. I don't understand what could have caused this issue, as I was able to change my password and don't believe my account was hacked. I have not used my account for anything other than installing the app in the past few months. It seems like my account may have been suspended for an unknown reason. I would appreciate it if you could assist me in identifying the problem and recovering my account. Thank you. Account info: email: [redacted] username: enmiancai
Reported by GetHuman-cemowen on Wednesday, May 1, 2019 12:58 AM
I am facing log in issues. I temporarily disabled my Instagram account, but now I cannot access it even for a password reset. I remember my username, email, and password. Despite trying to contact Instagram and Facebook for support, it has been challenging as they do not offer phone support or email assistance. I need help to re-enable my account since it is my only form of social media and has valuable memories over ten years. I have attempted different methods to regain access without success.
Reported by GetHuman-hana_ime on Wednesday, May 1, 2019 12:05 PM
I have noticed several accounts on Instagram impersonating well-known individuals and companies to boost their follower count artificially. The following are the accounts I have identified: 1. @indigowhitefansplay impersonating Indigo White (@indigowhitecosplay) the cosplayer. 2. @henkvanmeer11 pretending to be the CEO of a non-existent company, sending threatening messages when confronted. 3. @theofficialromirain falsely claiming to be Romi Rain, an adult film actress, and resorting to aggressive behavior. 4. @easter_daddy1 and @howlywolves, displaying suspicious behavior when questioned about their authenticity. The account @indigowhitefansplay seems to be planning a fake lottery scheme in their bio, potentially deceiving users into sending money under false pretenses. It is essential for Instagram to enhance user protection measures to prevent such fraudulent activities. I urge for prompt action against these misleading accounts and appreciate updates on the actions taken.
Reported by GetHuman2847909 on Thursday, May 2, 2019 4:39 AM
I recently received three emails from Instagram that concern me. The first email welcomed someone with a very similar username to mine, "ms.belle.e", but my actual username is "msbellee" without any spaces or periods. The email address mentioned in the message is also similar to mine but with extra periods. The second email mentioned a login from an unknown device in Stockholm, Sweden, for the username "ms.belle.e", while I am in Charlotte, NC. Lastly, I received an email notifying me that the username on my account was changed to "ms.belle.ee." These discrepancies are alarming, and it seems like someone is trying to impersonate or copy my account. I have already taken the precaution of setting up two-factor authentication. It's puzzling why the individual would choose a username and email address so similar to mine. I hope this was all a mistake. Any insights on this situation would be greatly appreciated. Thank you, Ginger W. (Instagram: @msbellee)
Reported by GetHuman-msbellee on Thursday, May 2, 2019 5:07 AM
Hello, I would like to request the reactivation of my account, Faetoncattery, which was deactivated on May 1st. This account holds significant sentimental value to me as it represents five years of effort, friendships, and support. It serves as a community for my friends and followers, containing cherished photos and connections that I am unable to recover myself. Although I was unaware of violating any Instagram rules, I am committed to adhering to all guidelines moving forward. I kindly ask for the activation of my account and guidance on any necessary steps to ensure compliance. Your assistance in Russian would be greatly appreciated. Thank you in advance for your prompt attention to this matter. Warm regards, Svetlana.
Reported by GetHuman-immorali on Thursday, May 2, 2019 9:00 PM
One day, when I opened the Instagram app, I received the message "You've been logged out of your account." Usually, this isn't a problem, but this time it was different. It took me to a different account, making me wonder. When I tried to find my account, it was nowhere to be found. My messages to myself showed a different username, "Instagrammar" instead of my actual one, @sweetestnoah. I am a bit lonely, so I message myself sometimes. I would appreciate help in getting my deleted account (@sweetestnoah) reinstated, or at least an explanation for its deletion. Unfortunately, I can't log into the account either. Thank you, Jake.
Reported by GetHuman2852926 on Thursday, May 2, 2019 9:36 PM
I am reaching out for assistance regarding my daughter's direct messages on Instagram to report abuse from Natalie26518. Hello, my name is Nathan Kirk, and I am concerned about my teenage daughter, Natalie Kirk. Unfortunately, my daughter has been experiencing sexual harassment and predatory behavior from another user. This individual has been sending inappropriate photos and requesting the same from her. We have some screenshots and have downloaded her user data, but some messages are missing. We urgently need access to all direct messages and photos exchanged between her and the user "timmy_otter," including deleted ones. This information is crucial for us to report the situation to the appropriate authorities and seek legal action. We are willing to provide any additional information or screenshots required. Your help in obtaining this information or guidance on further steps would be greatly appreciated. Thank you, Nathan Kirk
Reported by GetHuman-grnatek on Saturday, May 4, 2019 1:19 AM
Hello, my name is Arsala Khan from India. My Instagram username is "callmeyourcrush_" and I've been using it for a long time without any issues. Unfortunately, Instagram disabled my account without warning, and I have been trying to appeal for its reactivation for a week now. The problem started when I reported the account "arsala__24" because someone was using my photos. Instead of that fake account, some of my followers reported my account by mistake, leading to its disablement. I just want my Instagram account back. If I unintentionally violated any rules, I assure you it won't happen again. I kindly request Instagram's assistance in resolving this matter. Thank you, Instagram!
Reported by GetHuman-arsalakh on Saturday, May 4, 2019 4:43 PM
Last night, while using Instagram, I tried to like a post and received an "Action Blocked" message. Despite restarting my phone and trying again, the issue persisted. The message indicated it would expire on [redacted]-05-05. Even after checking this morning, I still couldn't like posts on the app. However, I could do so easily when using Instagram on a web browser like Google or Safari. I attempted to log out and back in, but the problem remains. I suspect it might be due to liking too many posts at once or sending too many direct messages to my friends. I hope to resolve this frustration and be able to like posts again soon.
Reported by GetHuman2867226 on Sunday, May 5, 2019 1:23 PM

Help me with my Instagram issue

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