Hi, my Instagram account was hacked. I’ve sent * verification emails to Instagram and s...

GetHuman2662207's Hacked or Disabled Accounts issue with Instagram from April 2019

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Help with my Instagram issue
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GetHuman2662207's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2662207 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2662207 can let us know if they help or not.
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Before contacting them, items GetHuman2662207 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2662207's own words
Hi, my Instagram account was hacked. I’ve sent * verification emails to Instagram and still no reply! I need help getting this resolved. My username Brandi.sutton***. Email- *****@***.com. Since the hack last week...I cannot log in and delete or do anything. I’m pretty certain they have changed my email & username to my account. Please be advised that I have a old insta account with the username of brandi***** and same email as listed above. I don’t use that account anymore. *Also, I mistakenly signed in Instagram with my Facebook one day last week and it created a new insta account. I did not mean for that to happen! I’ll have to delete it. *PLEASE can you help me get in touch with Instagram to get my hacked account fixed?! *Brandi Sutton****-***-*****Alternate email- *****@***.com

GetHuman2662207 did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman2662207
Apr 1st, 2019 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 43626 others
0 customers following this

Timeline

GetHuman2662207 started working on this issue
Apr 1st, 2019 11:01pm