To whom it may concern,**I decided to contact you directly due to the absence any valid...

GetHuman-cohanm's customer service issue with Instagram from February 2019

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The issue in GetHuman-cohanm's own words
To whom it may concern,**I decided to contact you directly due to the absence any valid Instagram support channels for my specific issue. If you could help me find a solution to the following issue, I would greatly appreciate it! The situation is as follows:*The account @hc***** was hacked, and a photo was posted by a roommate who hacked them. The actual owners of the account did not have involvement with this post, and are friends of mine who have already appealed for their account to be restored. Following this event, my phone was taken by the same roommate (who does not own an Instagram account), and my Instagram account (@mike.cohan) was used to report the @hc***** photo and account. This resulted in the deactivation of @hc***** ! This is a terrible loss to the owners of the account and to the followers as well. If there is any way the account can be restored, everyone in the situation would be eternally grateful! *I would be happy to confirm that the account which did the reporting is mine (@mike.cohan), and that the reporting of @hc***** was entirely unauthorized and accidental. I will gladly send any information necessary.*Thank you very much for your time with this issue! I have not gotten feedback from any support channels, and therefore I would greatly appreciate a response. If this cannot be dealt with by you, I would be in your debt if you could direct me to someone else who can help me with my issue!**Warmest Regards,*Michael Cohan
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Instagram

Customer service issue
Reported by GetHuman-cohanm
Feb 7th, 2019 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman-cohanm started working on this issue
Feb 7th 1:29am