Someone stole my Instagram account from me

GetHuman-cbyer's customer service issue with Instagram from January 2019

7 views | 32804 similar | 0 following
Help with my Instagram issue
GetHuman-cbyer's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cbyer will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cbyer can let us know if they help or not.
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The issue in GetHuman-cbyer's own words
Log into instagram ... I created an Instagram account using my email *****@***.com. I don't use it much but it's still my personal account with some of my personal information. I received an email stating that somebody changed the email on my account from my email to a *****@***.com and now I can no longer log into my account which means not only can I not use this application at all but now some random person has gained access to some of my personal information including but not limited to what I look like, my phone number, my address, my email and oh yeah all my ******* friends and family too. I am clearly not happy with Instagram and I need this account deleted NOW!
I received no notice until it was too late. The changes had been made before I was made aware and therefore lost access to my own personal account. This is obviously due to a gross lack of security within instagram.
Resolution is very simple. Delete the account. I don't want the control of my personal information in anyone's hands apart from my own. Believe me when i say I'm going to research the true legality of this situation when I'm done here because this is obviously a breach in privacy*security.
I don't necessarily think I'm a good customer. I don't use the Instagram platform very often. All I want is basic access to the application every now and again but even that is no longer achievable for me.
Of course I've tried everything. Instagram's automated number can't help me because my account with my credentials no longer exists. The same goes for instagram's help center. This is my last hope of Instagram seeing this issue. Instagram doesn't have a way to address any problem as well as this gethuman platform so please please please help me and my personal information get away from Instagram
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Instagram

Instagram
Customer service issue
Reported by GetHuman-cbyer
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 32804 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-cbyer started working on this issue
Jan 31st, 2019 12:10am
GetHuman-cbyer shared this issue with friends on Facebook
Feb 3rd, 2019 3:37am

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