My name is Brianna Ames my Instagram has been hacked and they are posting inappropriate...

GetHuman1838471's customer service issue with Instagram from December 2018

29 views | 26155 similar | 0 following
Help with my Instagram issue
GetHuman1838471's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1838471 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1838471 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1838471's own words
My name is Brianna Ames my Instagram has been hacked and they are posting inappropriate videos and pics of me. And selling my pics for money from my old account Please help the hacker has a hold of the account @briannaames *I have a pic of my ID and a hand written piece of paper with my name I made a new account which is @briannaames* which was disabled thinking I’m the hacked account. **I have no access to my old page and I’m being bullied and harassed and this is an violation of my privacy. I’ve proven my identity please help take my hacked account down and my new one up **My correct email now is *****@***.com**My correct phone is ****-***-**** **By user name is now *@briannaames* **My HACKED ACCOUNT IS @briannaames **Please please help !

GetHuman1838471 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1838471
Dec 27th, 2018 - 2 years ago
Fixed
Seen by 29 customers so far
Similar issue to 26155 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1838471 started working on this issue
Dec 27th, 2018 7:48am
GetHuman1838471 indicated the issue is not fixed yet.
Dec 29th, 2018 4:18am