Hello,*It has recently come to my attention that my Instagram Business Profile was not...
GetHuman-walshju's customer service issue with Instagram from December 2018
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If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-walshju's own words
Hello,*It has recently come to my attention that my Instagram Business Profile was not approved for the Instagram Shopping feature. My Instagram account name is @redfishbowl and it is linked with our Facebook Business Profile (www.facebook.com*redfishbowl*) that we use for creating both Facebook & Instagram Sponsored Ads.**We are a small business in Pittsburgh that assists local bands & artists with selling their CDs, t-shirts, original art works, and art prints through our website and social channels, and we were looking to do a big product Boost for the holidays. We wish to primarily link Instagram users to our online store at www.redfishbowl.com*shop by highlighting specific products within the store with Shop Now Buttons. **The Instagram Shopping feature where users can add products with Shop Now buttons in posts and Stories would be very useful for us, but when we attempted to set this up by creating Product Catalogs on Facebook Business Manager and linking them to Instagram, we received the message that our Instagram account was not approved for Instagram Shopping (as shown in the photo attached to this email).**We were wondering if you could please review the process and let us know if there can be a change to your decision. We really want to be able to use the Instagram Shopping feature as we have recently re-focused our efforts as a company to primarily focus on selling goods from bands and artists above all else. Putting our marketing dollars toward this and utilizing the Instagram Shopping feature would be a great help for us. **Thanks for your time, *-The Redfishbowl Team
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