I am currently having an issue on my Instagram that my URL swipe up link for my story r...

GetHuman-joshrona's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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The issue in GetHuman-joshrona's own words
I am currently having an issue on my Instagram that my URL swipe up link for my story randomly appears and disappears,i noticed that whenever i make my page public the URL swipe up link appears but later when i switch back to private it will randomly disappear,this became a nuisance for me having to alternate between the two as i do not like my page being on public as i like to control who can follow my page and who cant.**Later on when i went to accept my follow requests after accepting a few i had a message pop up on the screen,it was prompting me to go public,which i do not want to do,and it says when i go public it will cancel all my current requests. I had never ever had this type of message come up before,i have always been able to accept my follow requests without a problem,i have tried using the 'report a problem' feature on the app to try ask for help to fix the issue but i still have this come up and i find it very annoying as i cant accept all my requests anymore,i would honestly appreciate it so much if you could help fix this problem.
GetHuman-joshrona did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-joshrona
Dec 7th, 2018 - 6 mons ago
I have an issue with Instagram too
Seen by 7 customers so far
Similar issue to 23073 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-joshrona started working on this issue
Dec 7th, 2018 9:23pm
GetHuman-joshrona indicated the issue is not fixed yet.
Dec 7th, 2018 9:25pm