I am the new Social Media representative at a nonprofit in Western NY. After the last e...

GetHuman1640201's customer service issue with Instagram from November 2018

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The issue in GetHuman1640201's own words
I am the new Social Media representative at a nonprofit in Western NY. After the last employee in charge of our account left, we haven't recovered the most recent login credentials. Unfortunately, the organization went through a name change and the last employee never updated our email address to reflect that change. I can see our Instagram activity through Facebook but I cannot change the email so I can reset the password. This is really hard because our organization is VERY small. We are suffering without access to Instagram to promote our art shows and holiday events. We are desperate to start building our brand again after this last person left... We do not want to duplicate our account and start from scratch.
GetHuman1640201 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1640201
Nov 27th, 2018 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 21798 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1640201 started working on this issue
Nov 27th, 2018 8:32pm