I am the new Social Media representative at a nonprofit in Western NY. After the last e...
GetHuman1640201's customer service issue with Instagram from November 2018
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The issue in GetHuman1640201's own words
I am the new Social Media representative at a nonprofit in Western NY. After the last employee in charge of our account left, we haven't recovered the most recent login credentials. Unfortunately, the organization went through a name change and the last employee never updated our email address to reflect that change. I can see our Instagram activity through Facebook but I cannot change the email so I can reset the password. This is really hard because our organization is VERY small. We are suffering without access to Instagram to promote our art shows and holiday events. We are desperate to start building our brand again after this last person left... We do not want to duplicate our account and start from scratch.
GetHuman1640201 did not yet indicate what Instagram should do to make this right.
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