I am the new Social Media representative at a nonprofit in Western NY. After the last e...
GetHuman1640201's customer service issue with Instagram from November 2018
Help with my Instagram issue
First: share to improve GetHuman1640201's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1640201 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1640201's own words
I am the new Social Media representative at a nonprofit in Western NY. After the last employee in charge of our account left, we haven't recovered the most recent login credentials. Unfortunately, the organization went through a name change and the last employee never updated our email address to reflect that change. I can see our Instagram activity through Facebook but I cannot change the email so I can reset the password. This is really hard because our organization is VERY small. We are suffering without access to Instagram to promote our art shows and holiday events. We are desperate to start building our brand again after this last person left... We do not want to duplicate our account and start from scratch.
GetHuman1640201 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1640201 fixed the problem
We are waiting for GetHuman1640201 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.